Subject: New Reply Received - 0503424875
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 20 May 2021 07:49:40 +0000

Hi Mohd Adeel Akhter,  The customer has responded to the ticket.  0503424875  Ticket comment <div dir="auto">
<div>Good morning</div>
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<div dir="auto">Hope this email finds you well</div>
<div dir="auto">I am writing this email to complain that the back part of the wardrobe is loose and open. It can break any time. It is not fixed properly by homebox team. </div>
<div dir="auto">Last time when i complained, you have replied saying that top part of wardrobe cannot be fixed and it is a manufacturing fault. If the back part of wardrobe breaks, then the whole structure of wardrobe will be spoilt.</div>
<div dir="auto">Please send your team to fix this. I am sending you the pictures</div>
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<div dir="auto">Regards</div>
<div dir="auto">Mohd Suhail Kasim</div>
<div dir="auto">0503424875</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Mar 14, 2021, 8:12 AM Skasim Kasim &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">The homebox team came on saturday 13.3.21 replaced the bed and fixed the drawers in wardrobe. However, there is still gap on the top part of wardrobe which is spoiling the view. Your team took the pictures but still no reply from them. In my first complaint, i have pointed out the gap. The team came with the new top part but it is still same. There is still a gap. <div dir="auto"><br></div>
<div dir="auto">Please look in to the issue as soon as possible as it Is already more than 1 week.</div>
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<div dir="ltr" class="gmail_attr">On Mon, Mar 8, 2021, 3:20 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Skasim,<br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused, <br><br>We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</div>
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<div>We request you to please allow us some time so we can work on this and do the needful.</div>
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<div>We appreciate your patience.</div>
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<div>Your Friends,</div>
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<div dir="ltr"><span style="background-color:initial;font-family:inherit;font-size:inherit">The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2199908