Subject: New Reply Received - Returns
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 10 May 2021 12:39:29 +0000

Hi Mohd Adeel Akhter,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal">HI Mohammed, </div>
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<div class="MsoNormal">Please check this ticket and do the needful.</div>
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<div class="MsoNormal">Thank you.</div>
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<div class="MsoNormal"><a href="https://landmark.atlassian.net/browse/REL-142531" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system;color:#0052CC">REL-142531 - #6303683263/PayPal refund issue </span></a></div>
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<b><span style="color:#1F497D">Best Regards</span></b><b><span style="font-size:12.0pt;color:#1F497D"></span></b>
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<b><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Hamza.AbuAzzam
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Customer Care Center - Home box - KSA</span><b><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="www.homeboxstores.com" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="www.landmarkgroup.com" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<span style="color:#1F497D"><img width="164" height="53" style="width:1.7083in;height:.552in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxODg3MTAyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LBWZLrQ4X6kOkWVijKjFYW5TESg6s9cpAXRXgSeXMGQ" alt="lg"></span><span style="color:blue"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxODg3MTAyOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BGI-9UU6FaL2av26BFKakkA6wrdlLCsCtSds9HwhcJQ" alt="hb"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, May 10, 2021 3:24 PM<br>
<b>To:</b> Yahia Taha &lt;[email-masked]&gt;; Hamza Nouri Ahmad Abu Azzam &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#2518383] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Order : 6303683263<br>
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Kindly note that the order has been cancelled but the refund has not been processed yet,<br>
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Kindly initiate the refund process.<br>
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Kindly action.<br>
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Thanks &amp; Regards<br>
The Support Team.<br>
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Please take a look at ticket <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2518383&amp;data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7Cbabb15dfd538459c213b08d913ae8ade%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637562462645806554%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=ozUeBnWGkcI8uRkyXHHLo6kgVstNc%2Fr0BOCjVK82fwc%3D&amp;reserved=0" rel="noreferrer">
#2518383</a> raised by Khalid F Al Barghouty (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 10 May at 10:58 AM
<span class="separator">, Khalid F Al Barghouty &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">I filed a claim with PayPal. Their team is examining the details. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Thu, May 6, 2021, 1:31 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Khalid F Al Barghouty,<br>
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Thank you for sharing the concern with us,<br>
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We would request you to kindly check it with the PayPal team,<br>
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The amount was authorized only and was captured, It would be credited back into the account within 7-14 days.<br>
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Your friends,<br>
The HomeBox Support Team.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">2518383:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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