Subject: Fwd: Click and Collect Process update - NO MANAUL AWB TO BE CREATED (UAE only )
From: Niren Dsouza <[email-masked]>
To: homebox <[email-masked]>
Date: Thu, 6 May 2021 09:53:02 -0700 (MST)

Hi Team, 

Please check the info below. 
We are not to create RMA for C&C customers in HYBRIS anymore.(UAE ONLY) 

Please make sure that we are not creating any return request for Click and Collect order in Hybris. 

For any returns customer has to raise the request from their end (From their account) and if its s guest user then the customer will receive a link which will be an option for return request and the customer has to fill the form and reply, system will automatically create a AWB # for the return request. 

1. Customer creates a return for C&C order 

2. The RMA is created in system with "on hold" status 

3. Customer gets a link in email to update the address for pickup 

4. Once address is updated in hybris, AWB gets generated and gets assigned to courier partner 

5. Courier partner picks and drops the parcel at the warehouse 

6. Warehouse now receives it using Sahla. 

7. Refund is flown to customer if the item passes all QC checks 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "murtaza kutiyanawala" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]>, "Saurav Chakraborty" <[email-masked]>, "Baraa Abukhadra" <[email-masked]>, "Taima Zeid" <[email-masked]>, "Maryam Yahya" <[email-masked]>, "Sireen Abdeljabbar" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Nour Hanayneh" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]> 
Sent: Monday, May 3, 2021 3:03:43 PM 
Subject: Click and Collect Process update - NO MANAUL AWB TO BE CREATED 

HI Team, 

Please make sure that we are not creating any return request for Click and Collect order in Hybris. 

For any returns customer has to raise the request from their end (From their account) and if its s guest user then the customer will receive a link which will be an option for return request and the customer has to fill the form and reply, system will automatically create a AWB # for the return request. 

1. Customer creates a return for C&C order 

2. The RMA is created in system with "on hold" status 

3. Customer gets a link in email to update the address for pickup 

4. Once address is updated in hybris, AWB gets generated and gets assigned to courier partner 

5. Courier partner picks and drops the parcel at the warehouse 

6. Warehouse now receives it using Sahla. 

7. Refund is flown to customer if the item passes all QC checks 

Please make sure the correct process is followed from next time. 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 5812 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ http://www.homeboxstores.com/ | www.homeboxstores.com ] 

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