Subject: Fwd: Ageing tickets
From: Niren Dsouza <[email-masked]>
To: syed ataullah <[email-masked]>, Amr Khalil <[email-masked]>, hasan nour <[email-masked]>, Mohd Adeel <[email-masked]>, "Manmoon Alsadig, Haroon. Adam" <[email-masked]>
Date: Tue, 27 Apr 2021 09:54:36 -0700 (MST)

Please find the tickets below updated. 
We need to close these if sorted. 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Karim Asklany" <[email-masked]> 
To: "Yahia Taha" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "ArishLaila" <[email-masked]>, "HB.CCCKSA" <[email-masked]>, "Niren Dsouza" <[email-masked]> 
Sent: Sunday, April 25, 2021 7:22:34 PM 
Subject: RE: Ageing tickets 

Dear [ mailto:[email-masked] | 
@Yahia Taha ] , 

Please find below tickets status. 

	

Ticket ID 	

Ops Remarks 

2174248 	

not assigned to WH group 

2244926 	

not assigned to WH group 

2273551 	

not assigned to WH group 

2287114 	

update and closed 

2288756 	

not assigned to WH group 

2297785 	

not assigned to WH group / not related 

2305555 	

updated and closed 

2311913 	

updated 

2313249 	

updated 

2315859 	

not assigned to WH group / not related 

2319661 	

not assigned to WH group 

2339883 	

updated 

2340476 	

not assigned to WH group 

2342484 	

not assigned to WH group 

2343190 	

not assigned to WH group 

2349187 	

ticket No 2316365 update for the same 12 days ago 

2349302 	

updated 

2352955 	

updated 

2353918 	

updated 

2354179 	

updated 

2359615 	

not assigned to WH group 

2360812 	

not assigned to WH group 

2362292 	

not assigned to WH group 

2364727 	

updated 

2368934 	

not assigned to WH group 

2370157 	

updated 

2370944 	

updated 

2373529 	

updated 

Best Regards 

Karim Kamel 

Landmark Group 

Customer Serveice Executive-Supply Chain 

Ext: 3702 

From: Niren Dsouza <[email-masked]> 
Sent: Sunday, April 25, 2021 1:57 PM 
To: Karim Asklany <[email-masked]> 
Cc: Yahia Taha <[email-masked]>; saurabh <[email-masked]>; deeksha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; ArishLaila <[email-masked]>; HB.CCCKSA <[email-masked]> 
Subject: Re: Ageing tickets 

External email sender, please take precaution. 

Dear Yahia, 

We would greatly appreciate, if the issue is resolved, if you could close the parent ticket as well as the child ticket. 

By the time we get the report back from you and then check and resolve the parent ticket, it does increase the ageing greatly. 

It would be greatly appreciated if you could get this implemented. 

Thanks and regards 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

From: "Karim Asklany" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Yahia Taha" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "Niren Dsouza" < [ mailto:[email-masked] | [email-masked] ] >, "Ramesh Gottimukkala" < [ mailto:[email-masked] | [email-masked] ] >, "ArishLaila" < [ mailto:[email-masked] | [email-masked] ] >, "HB.CCCKSA" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, April 25, 2021 4:14:04 PM 
Subject: RE: Ageing tickets 

Dear Yahia, 

I am working on it. 

Best Regards 

Karim Kamel 

Landmark Group 

Customer Serveice Executive-Supply Chain 

Ext: 3702 

From: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, April 25, 2021 1:23 PM 
To: Karim Asklany < [ mailto:[email-masked] | [email-masked] ] > 
Cc: saurabh < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] >; Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Ageing tickets 

Dear Karim, 

Requesting your kind support please. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CKarim.Asklany%40landmarkgroup.com%7C9858aba413d343672fa808d907d8d0a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637549450066429096%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Mn84PunsZlGn3kiiaYrGbPCqA1bqmrxhoT4WTXuKhnU%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CKarim.Asklany%40landmarkgroup.com%7C9858aba413d343672fa808d907d8d0a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637549450066439054%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KLSoYILFS6kEXTT0pDwV5O1VDZLq7Mdi%2Fg0ytAd0bwo%3D&reserved=0 | www.landmarkgroup.com ] 

From: Niren Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, April 24, 2021 5:48 PM 
To: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: saurabh < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Ageing tickets 

External email sender, please take precaution. 

Hi Yahia. 

I hope you've been doing well. 

I've attached a list of the oldest ageing tickets that we have unresolved as of right now. 

We have been sending this list to the WH as well but have been facing some difficulty in closing them. 

Please note not all tickets are assigned to the WH for varying reasons. 

We would greatly appreciate if you could take some time out of your schedule to examine these tickets and resolve them. 

Thanks and regards 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com