Subject: New Reply Received - Order no : 6451678761 on 16-11-2019
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 25 Apr 2021 13:19:07 +0000

Hi Mohd Adeel Akhter,  The customer has responded to the ticket.  Order no : 6451678761 on 16-11-2019  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi All, </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thanks for response , hopefully when it will be replaced ?</span></div>
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<div class="MsoNormal">Best regards, / <span lang="AR-SA" dir="RTL" style='font-family:"Arial",sans-serif'>
مع أطيب التحيات</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>,</div>
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<b><span lang="FR">Hassan Fawzy</span></b><span lang="FR"></span>
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<div class="MsoNormal"><span lang="FR">Operations &amp; Maintenance manager</span></div>
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<div class="MsoNormal"><span lang="FR">M +966 503329157 | M +20 1065951916</span></div>
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<b><span lang="FR">Vanderlande Industries B.V.</span></b><span lang="FR"></span>
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<div class="MsoNormal"><span lang="NL">Vanderlandelaan 2, 5466 RB  Veghel |The Netherlands</span></div>
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<span lang="NL">T +31 413 49 49 49 | </span><a href="http://www.vanderlande.com/" rel="noreferrer"><span lang="NL" style="color:#575756">www.vanderlande.com</span></a>
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<div>From:<span lang="EN-US"> Home Box &lt;[email-masked]&gt;
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<b>Sent:</b> 25 April 2021 16:17<br>
<b>To:</b> Hassan Fawzy &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2080472] - Order no : 6451678761 on 16-11-2019</span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Hassan Fawzy,<br>
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Thank you for the patience,<br>
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​As we can see that the team visited and inspected the sofa, we would like to inform you that the damaged parts would be replaced and the complaint has been approved.<br>
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We would request you to kindly wait for some more moment to sort this out for you.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The HomeBox Support Team.</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2080472:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2080472