Subject: why are there open tickets in the Noaction queue?
From: Niren Dsouza <[email-masked]>
To: homebox <[email-masked]>
Date: Sat, 24 Apr 2021 01:53:55 -0700 (MST)

Ticket ID 	Subject 	Status 	Source 	Type 	Agent 	Group 	Created time 	Order No 	AWB Number 	HB Chat Type 	Reason Category 	Sub Reason 	HB 3rd Party Waiting 	HB Party 	HB Issue 	Full name 	Contact ID 	Days 	Ageing 
2222572 	Feedback or suggestions 	Open 	Portal 	Complaints 	Ibrahem Mahmoud 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.85E+09 		Customer Services 	Product Complaint 	Complaint within Warranty 	Warehouse 	HB Warehouse - UAE 	Pictures of Damaged Furniture 	Ibrahim 	[email-masked] 	44.36 	+15 days 
2325129 	Conversation with Myra Sarah Mmct 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Hasan Nour 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.65E+09 	9.65E+17 	Customer Services 	Delivery Related 	Delivery Status 	Internal Dubai 		Myra Sarah Mmct 	[email-masked] 	24.42 	+15 days 
2358427 	Conversation with AK 	Waiting on Third Party 	Chat 	Complaints 	Jok Kuol 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.64E+09 	FP022221001965 	Customer Services 	Refunds and Cancelations 	Return item not received 	Courier 	LMG 	Return not Collected 	AK 	AK 	18.08 	+15 days 
2360323 	Conversation with Nivani 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Adam musa yagoub yousif 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.65E+09 	1E+12 	Customer Services 	Delivery Related 	Delivery Status 	Courier 	Emirates Post 	Contact Details Update 	Nivani 	Nivani 	17.51 	+15 days 
2366900 	Conversation with Maryam 	Waiting on Third Party 	Chat 	Complaints 	Mohammed Ali 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.65E+09 	FP040621000648 	Customer Services 	Delivery Related 	Delivery Status 	Courier 	LMG 	Missing Item - Partial Delivery 	Maryam 	[email-masked] 	16.37 	+15 days 
2371872 	Conversation with HDA 	Waiting on Third Party 	Chat 	Complaints 	Adam musa yagoub yousif 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.65E+09 	12 	Customer Services 	Refunds and Cancelations 	Refunds after Return 	Warehouse 	CONLOC - UAE 	Item Received - Refund not processed 	HDA 	[email-masked] 	15.40 	+15 days 
2372693 	Conversation with ~nathan kallingal~ 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Jok Kuol 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.65E+09 	wwd 	Customer Services 	Refunds and Cancelations 	Cancelation 			~nathan kallingal~ 	~nathan kallingal~ 	15.31 	+15 days 
2376408 	Conversation with Ø§Ø­Ù…Ø¯ 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Abdullah Ahemad 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.64E+09 	1.62E+16 	Customer Services 	Product Complaint 	Complaint within Warranty 	Internal Dubai 	Customer Care 	Invoice Request 	Ø§Ø­Ù…Ø¯ 	[email-masked] 	14.37 	11-15 days 
2378979 	Conversation with Maaz Azad 	Waiting on Third Party 	Chat 	Complaints 	Abdullah Ahemad 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.65E+09 	wwd 	Mattress Related 	Post-Sales 	Product Complaints 	Warehouse 	HB Warehouse - UAE 	Others 	Maaz Azad 	[email-masked] 	13.74 	11-15 days 
2384956 	Conversation with TECHNICAL ACTS 	Waiting on Third Party 	Chat 	Complaints 	Abdullah Ahemad 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.64E+09 	FP022021002418 	Customer Services 	Delivery Related 	Delayed Delivery (HH) 	Courier 	LMG 	Delayed Delivery 	Sanudraj 	[email-masked] 	12.41 	7-10 days 
2385362 	Conversation with Deepika Parihar 	Open 	Chat 	Post Order Inquiry 	Abu Sufian 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.65E+09 	RP040321001768 	Customer Services 	Refunds and Cancelations 	Refund for Other reason 	Warehouse 	CONLOC - UAE 	Item Received - Refund not processed 	Deepika Parihar 	Deepika Parihar 	12.36 	7-10 days 
2389908 	Conversation with Elham 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Abdullah Ahemad 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.65E+09 	FP040821000308 	Customer Services 	Delivery Related 	Delivery Status 	Courier 	LMG 	Contact Details Update 	Ø§Ù„Ù‡Ø§Ù… 	[email-masked] 	11.45 	7-10 days 
2390509 	Conversation with Mariam M. 	Waiting on Third Party 	Chat 	Complaints 	Ankit Kumar 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.65E+09 	1E+12 	Customer Services 	Delivery Related 	Delivery Status 	Courier 	Emirates Post 	Missing Item - Partial Delivery 	Mariam M. 	[email-masked] 	11.38 	7-10 days 
2396552 	Conversation with ? 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Mohammad Faizan 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.65E+09 	1E+12 	Customer Services 	Delivery Related 	Delayed Delivery (HH) 	Warehouse 	HB Warehouse - UAE 	Pending - Consignment not created 	farwa Raza 	[email-masked] 	10.22 	7-10 days 
2397132 	Conversation with Mar 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Mosab Mohammed Abdalla Nasreldin 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.65E+09 	FP041421000730 	PreSales 	Product Related 	Product Specification 		Mar 	Mar 	10.09 	7-10 days 
2399087 	Conversation with Shanki 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Mohammad Faizan 	HB-LSM-WHATSAPP-NOACTION 	######## 			Customer Services 	Product Complaint 	Complaint within Warranty 	Warehouse 	HB Warehouse - UAE 	Pictures of Damaged Furniture 	Shanki 	[email-masked] 	9.53 	7-10 days 
2405900 	Conversation with Isha 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Mohammed Ali 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.65E+09 	FP041521000272 	Customer Services 	Delivery Related 	Delivery Status 			Isha 	[email-masked] 	8.23 	7-10 days 
2411124 	Conversation with Ø§Ù„Ø¬Ø³Ù…ÙŠ 	Waiting on Third Party 	Chat 	Complaints 	Waseem Ahemad . Khan 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.65E+09 		Customer Services 	Product Complaint 	Complaint within Warranty 	Warehouse 	HB Warehouse - UAE 	Pictures of Damaged Furniture 	Ø§Ù„Ø¬Ø³Ù…ÙŠ 	Ø§Ù„Ø¬Ø³Ù…ÙŠ 	6.94 	5-6 days 
2412798 	Conversation with Veerendra 	Waiting on Third Party 	Chat 	Complaints 	Jok Kuol 	HB-LSM-WHATSAPP-NOACTION 	######## 	0 	0 	Customer Services 	Product Complaint 	Complaint within Warranty 	Internal Dubai 	Furniture Warehouse 	Others 	Veerendra 	Veerendra 	6.41 	5-6 days 
2414469 	Conversation with Sunil Vergin 	Waiting on Third Party 	Chat 	Complaints 	Mosab Mohammed Abdalla Nasreldin 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.65E+09 	FP041721002104 	Customer Services 	Delivery Related 	Delayed Delivery (Furniture) 	Courier 	LMG 	Missing Item - Partial Delivery 	Sunil Vergin 	Sunil Vergin 	6.15 	5-6 days 
2419060 	Conversation with Lakhdar 	Waiting on Third Party 	Chat 	Complaints 	Jok Kuol 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.65E+09 	0 	Customer Services 	Product Complaint 	Complaint within Warranty 	Warehouse 	HB Warehouse - UAE 	Missing or Partial Shipment 	Lakhdar 	Lakhdar 	5.20 	5-6 days 
2422540 	Conversation with Ashley? 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Sreelal.t CT 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.75E+09 	3.01E+10 	Customer Services 	Delivery Related 	Delivery Status 	Warehouse 	HB Warehouse - UAE 	Others 	Ashley Mapfumo 	[email-masked] 	4.44 	3-4 days 
2423370 	Conversation with Payal Punvani 	Waiting on Third Party 	Chat 	Complaints 	Jok Kuol 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.65E+09 	FC041821001211 	Customer Services 	Delivery Related 	Delivery Status 	Warehouse 	HB Warehouse - UAE 	Missing or Partial Shipment 	Payal Punvani 	Payal Punvani 	4.33 	3-4 days 
2424041 	Conversation with Ata Ur Rehman 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Waseem Ahemad . Khan 	HB-LSM-WHATSAPP-NOACTION 	######## 			Customer Services 	Delivery Related 	Delayed Delivery (Furniture) 		Ata 	[email-masked] 	4.24 	3-4 days 
2425944 	Conversation with hibasahad 	Waiting on Third Party 	Chat 	Complaints 	Mosab Mohammed Abdalla Nasreldin 	HB-LSM-WHATSAPP-NOACTION 	######## 	299 		Customer Services 	Delivery Related 	Delayed Delivery (Furniture) 	Warehouse 	HB Warehouse - UAE 	Pending - Not handed over to Courier 	hibasahad 	hibasahad 	3.97 	3-4 days 
2428057 	Conversation with Sally 	Waiting on Third Party 	Chat 	Complaints 	Sreelal.t CT 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.63E+09 		Customer Services 	Refunds and Cancelations 	Refunds after Return 	Internal Dubai 	Customer Care 	Sally Talaat 	[email-masked] 	3.43 	3-4 days 
2428370 	Conversation with Ruchika Arya 	Open 	Chat 	Feedback 	Jok Kuol 	HB-LSM-WHATSAPP-NOACTION 	######## 			Customer Services 	Refunds and Cancelations 	Internal Dubai 	Customer Care 	Ruchika Arya 	Ruchika Arya 	3.38 	3-4 days 
2433395 	Conversation with Najla Alblooshi 	Waiting on Third Party 	Chat 	Complaints 	Mohammed Ali 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.65E+09 	FP040421002297 	Customer Services 	Delivery Related 	Delivery Status 			Najla Albalooshi 	[email-masked] 	2.37 	0-2 days 
2438064 	Conversation with Arghya? 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Waseem Ahemad . Khan 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.65E+09 		Customer Services 	Delivery Related 	Delayed Delivery (Furniture) 	Warehouse 		Arghya 	Arghya 	1.39 	0-2 days 
2439662 	Conversation with Natz 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Mohammed Ali 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.65E+09 	FP042121002024 	Customer Services 	Delivery Related 	Delivery Status 	Courier 	LMG 	Contact Details Update 	Natz 	Natz 	1.15 	0-2 days 
2440250 	Conversation with Nes 	Waiting on Third Party 	Chat 	Complaints 	Ibrahem Mahmoud 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.65E+09 	1E+12 	Customer Services 	Product Complaint 	Complaint within Warranty 	Courier 	Emirates Post 	Missing Item - Partial Delivery 	Nes 	Nes 	1.03 	0-2 days 
2443574 	Conversation with Shannon Meehan 	Waiting on Third Party 	Chat 	Complaints 	Mohammad Faizan 	HB-LSM-WHATSAPP-NOACTION 	######## 	9.65E+09 		Customer Services 	Product Complaint 	Complaint within Warranty 	Courier 	LMG 	Return not Collected 	Shannon Meehan 	Shannon Meehan 	0.18 	0-2 days 

Niren D'Souza 
Team Manager 
[email-masked]