Subject: Daily performance summary for LiveSalesman team for April 23rd 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Manmohan chittlangia <[email-masked]>, tejendra singh <[email-masked]>, Ankit Arora <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>
Date: Sat, 24 Apr 2021 01:53:11 -0700 (MST)

Good morning. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for April 23rd, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 							
Agents 	Facebook KSA HB 	Facebook UAE HB 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails KSA 	Emails UAE 	Grand Total 
Abdul Saboor 						22 	29 	51 
Amir Aziz 	16 	14 						30 
Amr Khalil 				20 		45 		65 
Ankit Kumar 			1 	18 				19 
Ibrahem Mahmoud 			1 	23 				24 
Manmoon Alsadig Haroon Adam 						4 		4 
Mohammad Faizan 				36 				36 
Mohammed Ali 							9 	9 
Mohd Adeel Akhter 	1 					35 		36 
Mosab Mohammed Abdalla Nasreldin 			1 	14 				15 
Niren Dsouza 					7 			7 
No Agent 						3 	3 	6 
Waseem Ahemad . Khan 			2 	20 				22 
Grand Total 	17 	14 	5 	131 	7 	109 	41 	324 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
Abdulsaboor Jawid 	6 	6 
Amr Khalil 	27 	27 
ankit KUMAR 	40 	38 
Ibrahem Mahmoud 	52 	53 
Mohammad Faizan 	50 	43 
mosab nasreldin 	30 	30 
Niren Dsouza 	0 	3 
waseem khan 	40 	40 
Grand Total 	245 	240 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	5 
		Delivery Status 	14 
		Partial Delivery 	1 
		Reschedule Delivery 	1 
	Delivery Related Total 		21 
	Product Complaint 	Complaint within Warranty 	4 
	Product Complaint Total 	4 
	Refunds and Cancelations 	Cancelation 	3 
		Refund for Other reason 	3 
		Return item not received 	3 
		Return Request Initiation 	1 
	Refunds and Cancelations Total 	10 
Customer Services Total 			35 
No Answer 	No Answer 	No Answer 	14 
	No Answer Total 		14 
No Answer Total 			14 
PreSales 	Other Enquiry 	Offers 	1 
		Payment Methods 	1 
		Store Availability 	14 
		Store Location 	3 
		Using Shukran Points 	3 
	Other Enquiry Total 		22 
	Policy Related 	Delivery Cost 	13 
	Policy Related Total 		13 
	Product Related 	Product Specification 	55 
	Product Related Total 		55 
PreSales Total 			90 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			139 

    * Total count of ageing for Facebook: 
Facebook UAE 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Amir Aziz 	8 	15 	1 	3 	1 	28 
Mohd Adeel Akhter 	3 					3 
Grand Total 	11 	15 	1 	3 	1 	31 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Abdullah Ahemad 				3 		3 
Abu Sufian 		3 	1 		1 	5 
Adam musa yagoub yousif 			2 	1 		3 
Ankit Kumar 	1 	1 				2 
Ibrahem Mahmoud 	2 					2 
Jok Kuol 	1 	3 				4 
Mohammad Faizan 				1 		1 
Mohammed Ali 					3 	3 
Mosab Mohammed Abdalla Nasreldin 	4 			1 		5 
Sreelal.t CT 	1 		1 	2 		4 
Waseem Ahemad . Khan 	10 	3 	2 	1 		16 
Grand Total 	19 	10 	6 	9 	4 	48 

    * Count of ageing for Instagram: 
Instagram 	Ageing 		
Agents 	0-2 days 	+15 days 	Grand Total 
Amir Aziz 	1 		1 
Niren Dsouza 		1 	1 
Grand Total 	1 	1 	2 

    * Total count of ageing for emails( UAE) : 
Emails(UAE) 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Abdul Saboor 	18 	4 	1 	2 	1 	26 
Ankit Kumar 	9 	9 	1 			19 
Mohammed Ali 	11 	3 	4 	1 		19 
Sreelal.t CT 	1 	4 			1 	6 
Grand Total 	39 	20 	6 	3 	2 	70 

    * Total count of ageing for emails( KSA) : 
Emails(KSA) 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdul Saboor 	10 	3 	1 	1 		3 	18 
Amr Khalil 	38 	4 	6 	16 	2 	6 	72 
Hasan Nour 	12 	5 	3 	5 	3 	3 	31 
Manmoon Alsadig Haroon Adam 	30 	8 	6 	6 	2 	6 	58 
Mohammed Ali 	1 						1 
Mohd Adeel Akhter 	15 	1 	1 	4 		7 	28 
Mosab Mohammed Abdalla Nasreldin 				7 			7 
Niren Dsouza 						2 	2 
Syed Ataullah 	2 	2 	2 	5 	1 	10 	22 
Grand Total 	108 	23 	19 	44 	8 	37 	239 

Please feel free to reach out for any further clarifications. 
Niren D'Souza 
Team Manager 
[email-masked]