Subject: New Reply Received - Fwd: Defective Fiona 0580831828
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 20 Apr 2021 05:59:18 +0000

Hi Mohd Adeel Akhter,  The customer has responded to the ticket.  Fwd: Defective Fiona 0580831828  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Arnel.</div>
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<div class="MsoNormal">Old process e com return to stock done from system. Please check.</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:#1F3864">Thanks &amp; Regards</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:10.0pt;color:#1F497D">Ab Jinos.</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>Home box outbound suprvisor.</span><span style="font-size:11.5pt;color:#7F7F7F"></span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Mobile</span></b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>: +966 544361105//</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#767171'>
 Ext -2404</span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Email</span></b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>:[email-masked]</span><b><span style="font-size:12.0pt;color:#1F3864"></span></b>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Jeddah wh,</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'>Al Khumra | PO Box 42180 | Jeddah 21541 l Saudi Arabia
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<div>From: arnel ferfas <br>
<b>Sent:</b> Tuesday, April 20, 2021 8:29 AM<br>
<b>To:</b> Ali Abdelrahem Almozain &lt;[email-masked]&gt;; Kalyan Khadka &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; jinos ahmedlebbe &lt;[email-masked]&gt;; Shajid Rahman &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; AmirKhan &lt;[email-masked]&gt;; Shamsheer Musthafa &lt;[email-masked]&gt;; Crys_HBKSA &lt;[email-masked]&gt;; Nada Hattar &lt;[email-masked]&gt;; Layan Shehadeh &lt;[email-masked]&gt;;
 Baraa Abukhadra &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2206697] - Fwd: Defective Fiona 0580831828 - Order No. 6494021539</div>
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<div class="MsoNormal">Dear Jinos &amp; Shajid, </div>
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<div class="MsoNormal">Please check and confirm if RTS was done in system under this invoice.</div>
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Lucida Calligraphy";color:#00B050'>Thanks and Regards,
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Script MT Bold";color:#3E8BB2'>Arnel Ferfas</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Script MT Bold";color:#3E8BB2'>Jeddah Warehouse-HC_COD</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Script MT Bold";color:#3E8BB2'>Al Khumra Jeddah KSA</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Script MT Bold";color:#3E8BB2'>0544361298</span></b></div>
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<b>From:</b> Ali Abdelrahem Almozain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, April 19, 2021 2:26 PM<br>
<b>To:</b> arnel ferfas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Crys_HBKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nada Hattar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Layan Shehadeh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Baraa
 Abukhadra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2206697] - Fwd: Defective Fiona 0580831828 - Order No. 6494021539</div>
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<div class="MsoNormal"><b>Reminder 1</b></div>
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<div class="MsoNormal"><b>Dear Arnel,</b></div>
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<div class="MsoNormal"><b>Kindly check now and confirmed.</b></div>
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<b><span style="color:#1F497D">Best Regards</span></b><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'></span>
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<b><i><span style="font-size:14.0pt;color:#2F5597;letter-spacing:.25pt">Ali Al-Mozain
</span></i></b><b><span style='font-family:"Bradley Hand ITC";color:#1F497D'><br>
</span></b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Center - Home Box - KSA</span>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CJinos.Ahmedlebbe%40landmarkgroup.com%7C154a7e3fa8654190871f08d903bd3974%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544933510912755%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=4rJ5gtZdbtDcyR2W%2FnvOHn9WnkTppeaWFbvH8T0iyzQ%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CJinos.Ahmedlebbe%40landmarkgroup.com%7C154a7e3fa8654190871f08d903bd3974%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544933510922750%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=9iiTmziPUsewKUgNM7EJXbbAxt8kYxQD%2BtFL9aYyzRE%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a>
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<b>From:</b> Ali Abdelrahem Almozain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Friday, April 16, 2021 1:06 AM<br>
<b>To:</b> arnel ferfas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Crys_HBKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nada Hattar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Layan Shehadeh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Baraa
 Abukhadra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2206697] - Fwd: Defective Fiona 0580831828 - Order No. 6494021539</div>
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<div class="MsoNormal"><b>Dear Arnel,</b></div>
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<div class="MsoNormal"><b>Kindly check now in confirmed.</b></div>
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<b><span style="color:#1F497D">Best Regards</span></b><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'></span>
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<b><i><span style="font-size:14.0pt;color:#2F5597;letter-spacing:.25pt">Ali Al-Mozain
</span></i></b><b><span style='font-family:"Bradley Hand ITC";color:#1F497D'><br>
</span></b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Center - Home Box - KSA</span>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CJinos.Ahmedlebbe%40landmarkgroup.com%7C154a7e3fa8654190871f08d903bd3974%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544933510932750%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=aekJRmdSKkSo4ElOww6VryVJyExN6ghbTrOXWkBw0Pk%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CJinos.Ahmedlebbe%40landmarkgroup.com%7C154a7e3fa8654190871f08d903bd3974%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544933510942750%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=FDd8yKO04w5DupkfHyGo%2FMapTyIfyXo6KG%2BQsi45p4o%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a>
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<span style="color:#1F497D"><img width="164" height="53" style="width:1.7083in;height:.552in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjY1OTc5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1X52kvS7usbIQgViKkyDrvtVW0LiORYqfliCynW0NUg" alt="lg"></span><span style="color:blue"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjY1OTc4NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.M-ZKvzRzQd22s8RXRzGHUvHhfHir78_ydOUYi404Jgs" alt="hb"></span>
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<b>From:</b> Ali Abdelrahem Almozain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, April 14, 2021 11:33 AM<br>
<b>To:</b> arnel ferfas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Crys_HBKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nada Hattar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Layan Shehadeh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Baraa
 Abukhadra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2206697] - Fwd: Defective Fiona 0580831828 - Order No. 6494021539</div>
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<b><span style="color:#1F497D">Best Regards</span></b><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'></span>
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<b><i><span style="font-size:14.0pt;color:#2F5597;letter-spacing:.25pt">Ali Al-Mozain
</span></i></b><b><span style='font-family:"Bradley Hand ITC";color:#1F497D'><br>
</span></b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Center - Home Box - KSA</span>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CJinos.Ahmedlebbe%40landmarkgroup.com%7C154a7e3fa8654190871f08d903bd3974%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544933510952743%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=IAEKH4aWgfgZ%2FFEBr7yabiGwySEHW0Rz%2FFDoeXS4ItI%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CJinos.Ahmedlebbe%40landmarkgroup.com%7C154a7e3fa8654190871f08d903bd3974%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544933510962735%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=GQY39cPUC%2F6nvBK7eQ4Zobp3MBToGyqXC%2FJNKXyAY3Y%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a>
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<span style="color:#1F497D"><img width="164" height="53" style="width:1.7083in;height:.552in" id="Picture_x0020_30" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjY1OTc5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1X52kvS7usbIQgViKkyDrvtVW0LiORYqfliCynW0NUg" alt="lg"></span><span style="color:blue"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_31" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjY1OTc4NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.M-ZKvzRzQd22s8RXRzGHUvHhfHir78_ydOUYi404Jgs" alt="hb"></span>
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<b>From:</b> arnel ferfas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, April 13, 2021 7:56 AM<br>
<b>To:</b> Ali Abdelrahem Almozain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Crys_HBKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nada Hattar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Layan Shehadeh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Baraa
 Abukhadra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2206697] - Fwd: Defective Fiona 0580831828 - Order No. 6494021539</div>
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<div class="MsoNormal">Dear Ali, </div>
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<div class="MsoNormal">Please inform us once done, with that we can check from our end.</div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Lucida Calligraphy";color:#00B050'>Thanks and Regards,
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Script MT Bold";color:#3E8BB2'>Arnel Ferfas</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Script MT Bold";color:#3E8BB2'>Jeddah Warehouse-HC_COD</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Script MT Bold";color:#3E8BB2'>Al Khumra Jeddah KSA</span></b></div>
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<span style="color:#002060"><img width="192" height="44" style="width:2.0in;height:.4583in" id="Picture_x0020_25" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjY1OTc4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MdhRlFjnDsgkNcEbPJgR0dCeQHxwSXOqCsNON6ougQ4"></span><span style="color:#1F497D"><img width="124" height="53" style="width:1.2916in;height:.552in" id="Picture_x0020_26" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjY1OTc5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YNg_tZLstj8NJdYSDvLKIJH2uQWo7_mBHkjmG5RGhx0" alt="image004"></span><span style="color:blue"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_27" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjY1OTc4NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.M-ZKvzRzQd22s8RXRzGHUvHhfHir78_ydOUYi404Jgs"></span><span style="color:#002060"></span>
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<span style="font-size:8.0pt;font-family:Forte;color:#00B050"><img width="47" height="46" style="width:.4895in;height:.4791in" id="Picture_x0020_28" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjY1OTc5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.m0o_WQYldzuUP8gCAPijsCkRSauJfE1Wc620pKNCYAc"></span><span style="font-size:8.0pt;color:#00863D">Save
 a tree. Don't print this e-mail unless it's really essential</span><span style="font-size:8.0pt;color:#1F497D"><img width="41" height="36" style="width:.427in;height:.375in" id="Picture_x0020_29" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjY1OTc5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oQgyNj0IppMBow4MPlHe1atNvKUOyMlem0pblmMHEmQ"></span><span style="font-size:8.0pt;font-family:Forte;color:#00B050"></span>
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<b>From:</b> Ali Abdelrahem Almozain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, April 12, 2021 2:46 PM<br>
<b>To:</b> arnel ferfas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Crys_HBKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nada Hattar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Layan Shehadeh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Baraa
 Abukhadra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2206697] - Fwd: Defective Fiona 0580831828 - Order No. 6494021539</div>
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<div class="MsoNormal"><b>Dear Arnel,</b></div>
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<div class="MsoNormal"><b>We asked Jira team to scan the items to perform the return to stock.</b></div>
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<b><span style="color:#1F497D">Best Regards</span></b><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'></span>
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<b><i><span style="font-size:14.0pt;color:#2F5597;letter-spacing:.25pt">Ali Al-Mozain
</span></i></b><b><span style='font-family:"Bradley Hand ITC";color:#1F497D'><br>
</span></b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Center - Home Box - KSA</span>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CJinos.Ahmedlebbe%40landmarkgroup.com%7C154a7e3fa8654190871f08d903bd3974%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544933510962735%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=geHh9P20pZp0eGUIZku0O4Uzw%2BGrGBI2gxjqdouvlZA%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CJinos.Ahmedlebbe%40landmarkgroup.com%7C154a7e3fa8654190871f08d903bd3974%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544933510972732%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Y3qjkA4foYxkVQXPnYvmoz2CHivVPtSDHdsH4inv4rE%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a>
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<b>From:</b> arnel ferfas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, April 12, 2021 2:44 PM<br>
<b>To:</b> Ali Abdelrahem Almozain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Crys_HBKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nada Hattar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Layan Shehadeh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Baraa
 Abukhadra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2206697] - Fwd: Defective Fiona 0580831828 - Order No. 6494021539</div>
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<div class="MsoNormal">Dear Ali, </div>
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<div class="MsoNormal">Still we need the RMA to perform the return to stock.</div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Lucida Calligraphy";color:#00B050'>Thanks and Regards,
</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Script MT Bold";color:#3E8BB2'>Arnel Ferfas</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Script MT Bold";color:#3E8BB2'>Jeddah Warehouse-HC_COD</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Script MT Bold";color:#3E8BB2'>Al Khumra Jeddah KSA</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Script MT Bold";color:#3E8BB2'>0544361298</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Script MT Bold";color:#3E8BB2'>Ext.2310</span></b></div>
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<span style="color:#002060"><img width="192" height="44" style="width:2.0in;height:.4583in" id="Picture_x0020_18" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjY1OTc4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MdhRlFjnDsgkNcEbPJgR0dCeQHxwSXOqCsNON6ougQ4"></span><span style="color:#1F497D"><img width="124" height="53" style="width:1.2916in;height:.552in" id="Picture_x0020_19" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjY1OTc5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YNg_tZLstj8NJdYSDvLKIJH2uQWo7_mBHkjmG5RGhx0" alt="image004"></span><span style="color:blue"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_20" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjY1OTc4NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.M-ZKvzRzQd22s8RXRzGHUvHhfHir78_ydOUYi404Jgs"></span><span style="color:#002060"></span>
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<span style="font-size:8.0pt;font-family:Forte;color:#00B050"><img width="47" height="46" style="width:.4895in;height:.4791in" id="Picture_x0020_21" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjY1OTc5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.m0o_WQYldzuUP8gCAPijsCkRSauJfE1Wc620pKNCYAc"></span><span style="font-size:8.0pt;color:#00863D">Save
 a tree. Don't print this e-mail unless it's really essential</span><span style="font-size:8.0pt;color:#1F497D"><img width="41" height="36" style="width:.427in;height:.375in" id="Picture_x0020_22" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjY1OTc5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oQgyNj0IppMBow4MPlHe1atNvKUOyMlem0pblmMHEmQ"></span><span style="font-size:8.0pt;font-family:Forte;color:#00B050"></span>
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<b>From:</b> Ali Abdelrahem Almozain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, April 12, 2021 2:06 PM<br>
<b>To:</b> arnel ferfas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Crys_HBKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nada Hattar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Layan Shehadeh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Baraa
 Abukhadra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2206697] - Fwd: Defective Fiona 0580831828 - Order No. 6494021539</div>
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<div class="MsoNormal"><b>Dear Arnel &amp; Team,</b></div>
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<div class="MsoNormal"><b>Will Resolve the issue from our side,</b></div>
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<div class="MsoNormal"><b>Sent to Jira to scan the items and will refund with voucher to customer ASAP.</b></div>
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<div class="MsoNormal"><b></b></div>
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<div class="MsoNormal"><b>Jira Raised </b></div>
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<div class="MsoNormal"><b><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-141350&amp;data=04%7C01%7CJinos.Ahmedlebbe%40landmarkgroup.com%7C154a7e3fa8654190871f08d903bd3974%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544933510982728%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=%2B4jscl2p3kgmv2MQsZ6Lvz1rTM0Mivw0IfdLnOX1yZM%3D&amp;reserved=0" rel="noreferrer">https://landmark.atlassian.net/browse/REL-141350</a></b></div>
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<b><span style="color:#1F497D">Best Regards</span></b><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'></span>
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<b><i><span style="font-size:14.0pt;color:#2F5597;letter-spacing:.25pt">Ali Al-Mozain
</span></i></b><b><span style='font-family:"Bradley Hand ITC";color:#1F497D'><br>
</span></b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Center - Home Box - KSA</span>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CJinos.Ahmedlebbe%40landmarkgroup.com%7C154a7e3fa8654190871f08d903bd3974%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544933510992721%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=KnC2tEO9fN9TkaTEXUaLEMTGbrDVeD9BJxMSSOLd8qI%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CJinos.Ahmedlebbe%40landmarkgroup.com%7C154a7e3fa8654190871f08d903bd3974%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544933510992721%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=f40VTEp6V30qWYbFF2WzHDu%2B47z8BB%2F2tTEgZuC7nKo%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a>
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<span style="color:#1F497D"><img width="164" height="53" style="width:1.7083in;height:.552in" id="Picture_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjY1OTc5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1X52kvS7usbIQgViKkyDrvtVW0LiORYqfliCynW0NUg" alt="lg"></span><span style="color:blue"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_17" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjY1OTc4NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.M-ZKvzRzQd22s8RXRzGHUvHhfHir78_ydOUYi404Jgs" alt="hb"></span>
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<b>From:</b> arnel ferfas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, April 12, 2021 9:24 AM<br>
<b>To:</b> Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ali Abdelrahem Almozain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Subhabrata Mandal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2206697] - Fwd: Defective Fiona 0580831828</div>
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<div class="MsoNormal">Dear CCC Team, </div>
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<div class="MsoNormal">Please provide RMA number to perform the  Ecom Return.</div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Lucida Calligraphy";color:#00B050'>Thanks and Regards,
</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Script MT Bold";color:#3E8BB2'>Arnel Ferfas</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Script MT Bold";color:#3E8BB2'>Jeddah Warehouse-HC_COD</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Script MT Bold";color:#3E8BB2'>Al Khumra Jeddah KSA</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Script MT Bold";color:#3E8BB2'>0544361298</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Script MT Bold";color:#3E8BB2'>Ext.2310</span></b></div>
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<span style="color:#002060"><img width="192" height="44" style="width:2.0in;height:.4583in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjY1OTc4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MdhRlFjnDsgkNcEbPJgR0dCeQHxwSXOqCsNON6ougQ4"></span><span style="color:#1F497D"><img width="124" height="53" style="width:1.2916in;height:.552in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjY1OTc5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YNg_tZLstj8NJdYSDvLKIJH2uQWo7_mBHkjmG5RGhx0" alt="image004"></span><span style="color:blue"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjY1OTc4NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.M-ZKvzRzQd22s8RXRzGHUvHhfHir78_ydOUYi404Jgs"></span><span style="color:#002060"></span>
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<b>From:</b> Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, April 10, 2021 4:08 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ali Abdelrahem Almozain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Subhabrata Mandal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 arnel ferfas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2206697] - Fwd: Defective Fiona 0580831828</div>
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<div class="MsoNormal">+++<a id="OWAAM1BD592770DEB452AB399168D0366E7EE" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@arnel ferfas</span></a>- please check on below.</div>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, April 10, 2021 3:44 PM<br>
<b>To:</b> Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ali Abdelrahem Almozain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Subhabrata Mandal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2206697] - Fwd: Defective Fiona 0580831828</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Order : 6494021539<br>
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Sofa have been pulled out. cx is chasing his refund, <br>
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Kindly assist.<br>
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Regards<br>
The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 8 Apr at 11:18 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Would like to inform you that the cx is chasing his refund, as item has been picked up from the customer. so kindly process the refund.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 29 Mar at 2:11 PM
<span class="separator">, Kalyan.khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Ali,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We will arrange team on 3<sup>rd</sup> Apr.</span></div>
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-size:10.5pt;font-family:"Lucida Handwriting";color:#323E4F'>,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:16.0pt;font-family:"Lucida Handwriting";color:#4472C4'>Kalyan Khadka 
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</span></b><span style='font-size:12.0pt;font-family:"Bradley Hand ITC";color:#323E4F'>COD Supervisor - Home Box</span><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'>Concept Warehouse Jeddah - KSA</span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Ali Abdelrahem Almozain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, March 28, 2021 5:15 PM<br>
<b>To:</b> Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2206697] - Fwd: Defective Fiona 0580831828</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">Dear Kalyan,</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system">Kindly inform when can send the team to pickup the items from customer house,</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system"><a id="OWAAMC629B652E54046389461E147E44492C2" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Yahia Taha</span></a>
 FYI as per our discussed </span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system;color:#1F497D">Best Regards</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, March 28, 2021 3:37 PM<br>
<b>To:</b> Ali Abdelrahem Almozain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2206697] - Fwd: Defective Fiona 0580831828</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Ali,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Yes, there is issue in both sofas.</span></div>
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-size:10.5pt;font-family:"Lucida Handwriting";color:#323E4F'>,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:16.0pt;font-family:"Lucida Handwriting";color:#4472C4'>Kalyan Khadka 
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<span style='font-size:10.0pt;font-family:"Britannic Bold",sans-serif;color:#323E4F'>Email:-
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</span></b><span style='font-size:12.0pt;font-family:"Bradley Hand ITC";color:#323E4F'>COD Supervisor - Home Box</span><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'>Concept Warehouse Jeddah - KSA</span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Ali Abdelrahem Almozain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, March 28, 2021 11:43 AM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Subhabrata Mandal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2206697] - Fwd: Defective Fiona 0580831828</span>
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<b><span style="font-size:10.5pt;font-family:-apple-system">Dear Yahia,</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system">Contacted with the customer and informed the same, but the customer informed the issue with two items not one item and need to refund all two the following items,</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system">161188698 - - Fiona 3-Seater Fabric Sofa</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system">161188699 - - Fiona 2-Seater Sofa</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system"><a id="OWAAM8A824B39802942E690A07C0CB5A7A033" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Kalyan Khadka</span></a>
 kindly check and confirm if two items have the same issue because it not mentioned in your inspection Report, as per the customer confirmed the team take the photos for the two items.</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system;color:#1F497D">Best Regards</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><i><span style="font-size:14.0pt;font-family:-apple-system;color:#2F5597;letter-spacing:.25pt">Ali Al-Mozain
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</span></b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Center - Home Box - KSA</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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</span><span style="font-size:10.5pt;font-family:-apple-system"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CJinos.Ahmedlebbe%40landmarkgroup.com%7C154a7e3fa8654190871f08d903bd3974%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544933511052692%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=jwkLPGHlfQlpkGCczxVd1FOoZqp7F6bHtuwBV%2FaxSpA%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, March 28, 2021 11:19 AM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ali Abdelrahem Almozain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Subhabrata Mandal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2206697] - Fwd: Defective Fiona 0580831828</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a id="OWAAMC06A7D3A300047D7B871254520B0D9F2" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ali</span></a> please
 inform the customer clearly we can provide online credit note to buy online only.
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<b><span style="font-size:12.0pt;font-family:-apple-system;color:black">Best Regards</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:12.0pt;font-family:-apple-system;color:black">Yahia Taha</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CJinos.Ahmedlebbe%40landmarkgroup.com%7C154a7e3fa8654190871f08d903bd3974%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544933511062691%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=9lW%2ByfKh1kpK%2BqUytE%2FbELwDbrhOn3kkAn%2BCMMRCrYU%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><span style="font-size:10.5pt;font-family:-apple-system"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CJinos.Ahmedlebbe%40landmarkgroup.com%7C154a7e3fa8654190871f08d903bd3974%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544933511072695%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Mtskeb%2B%2F%2BQeHeUsm%2FjJ95aT%2FzOlPDN%2FUPkUglnP6pwA%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, March 26, 2021 12:37 PM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AmirKhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kalyan Khadka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Subhabrata Mandal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2206697] - Fwd: Defective Fiona 0580831828</span>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system">
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<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2206697&amp;data=04%7C01%7CJinos.Ahmedlebbe%40landmarkgroup.com%7C154a7e3fa8654190871f08d903bd3974%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637544933511072695%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=cDc3BYsCjLuCbnqY15zX9zNo2PxURjdbMm2Py3%2F%2FfmY%3D&amp;reserved=0" rel="noreferrer">
#2206697</a> raised by Mohamad Kobrosli (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">With reference to the order number: 6494021539</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item: 161188698- Fiona 3-Seater Fabric Sofa</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">CRM ID: 2579818</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Complaint has already been raised regarding the above mentioned item and technician has visited customer's house twice regarding the issue that customer reported to us and was advised
 that the sponge of this item will need to be changed/replaced however, nothing has been done as of yet and the customer is chasing for the same.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please look into this on priority and assist to close this case. Thank you for your help!</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">2206697:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2206697