Subject: Fwd: Daily performance summary for LiveSalesman team for April 18th 2021.
From: Niren Dsouza <[email-masked]>
To: homebox <[email-masked]>
Date: Sun, 18 Apr 2021 12:21:53 -0700 (MST)

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Niren Dsouza" <[email-masked]> 
To: "deepak devasia" <[email-masked]>, "saurabh" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Nalineedhar Kasibhatla" <[email-masked]>, "Manmohan chittlangia" <[email-masked]>, "tejendra singh" <[email-masked]>, "Ankit Arora" <[email-masked]>, "Shahzeen Rizvi" <[email-masked]>, "faizal maradeya" <[email-masked]>, "Yahia Taha" <[email-masked]> 
Sent: Monday, April 19, 2021 12:50:41 AM 
Subject: Daily performance summary for LiveSalesman team for April 18th 2021. 

Good evening. 
Please find listed below the performance data for the LiveSalesman team for April 18th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 						
Row Labels 	Facebook KSA HB 	Facebook UAE HB 	Whatsapp open 	Whatsapp resolved 	HomeBox KSA 	HomeBox UAE 	Grand Total 
Abdul Saboor 						19 	19 
Abu Sufian 			1 	20 			21 
Adam musa yagoub yousif 			1 	7 			8 
Amr Khalil 					21 		21 
Ankit Kumar 			1 	31 		5 	37 
Hasan Nour 					36 		36 
Ibrahem Mahmoud 			1 	13 			14 
Jok Kuol 			5 	31 			36 
Mohd Adeel Akhter 					30 		30 
Mosab Mohammed Abdalla Nasreldin 			4 	22 			26 
Niren Dsouza 		2 			7 		9 
No Agent 	2 	34 			86 	67 	189 
Sreelal.t CT 			2 	32 		3 	37 
Grand Total 	2 	36 	15 	156 	180 	94 	483 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
Abdulsaboor Jawid 	36 	33 
Abu sufian 	56 	54 
adam yousif 	26 	22 
ankit KUMAR 	83 	67 
Ibrahem Mahmoud 	27 	30 
JOK KUOL 	69 	74 
mosab nasreldin 	46 	44 
Sreelal ct 	42 	37 
syed Ataullah 	0 	4 
Grand Total 	385 	365 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	6 
		Delayed Delivery (HH) 	2 
		Delivery Status 	53 
		Reschedule Delivery 	2 
		(blank) 	1 
	Delivery Related Total 		64 
	Product Complaint 	Complaint within Warranty 	11 
	Product Complaint Total 	11 
	Refunds and Cancelations 	Cancelation 	7 
		Refund for Other reason 	3 
		Refunds after Return 	2 
		Return Request Initiation 	7 
	Refunds and Cancelations Total 	19 
Customer Services Total 			94 
Mattress Related 	Post-Sales 	Product Complaints 	1 
	Post-Sales Total 		1 
	Pre-Sales 	Product Query - Size/Material Etc. 	1 
	Pre-Sales Total 		1 
Mattress Related Total 			2 
No Answer 	No Answer 	No Answer 	15 
	No Answer Total 		15 
No Answer Total 			15 
PreSales 	Other Enquiry 	Offers 	1 
		Promo Code 	1 
		Store Availability 	8 
		Website/App Issues 	2 
	Other Enquiry Total 		12 
	Policy Related 	Delivery Cost 	1 
		Delivery Time 	3 
	Policy Related Total 		4 
	Product Related 	Combo 	8 
		Product Specification 	55 
	Product Related Total 		63 
	(blank) 	(blank) 	1 
	(blank) Total 		1 
PreSales Total 			80 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			191 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 				
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	Grand Total 
Amir Aziz 	15 	18 	2 	1 	36 
Niren Dsouza 	4 				4 
Syed Ataullah 	1 				1 
Grand Total 	20 	18 	2 	1 	41 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdullah Ahemad 		3 					3 
Abu Sufian 	1 			2 			3 
Adam musa yagoub yousif 	2 		1 				3 
Ankit Kumar 	1 						1 
Ibrahem Mahmoud 	2 						2 
Jok Kuol 	6 						6 
Mohammad Faizan 			1 				1 
Mohammed Ali 				5 	3 	4 	12 
Mosab Mohammed Abdalla Nasreldin 	3 			2 			5 
Sreelal.t CT 	1 		2 				3 
Waseem Ahemad . Khan 	3 	1 					4 
Grand Total 	19 	4 	4 	9 	3 	4 	43 

    * Count of ageing for Instagram: 
Instagram 	Ageing 	
Agents 	+15 days 	Grand Total 
Niren Dsouza 	1 	1 
Grand Total 	1 	1 

    * Total count of ageing for emails( KSA) : 
Emails(KSA) 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdul Saboor 	15 	3 	2 	3 	1 	8 	32 
Amr Khalil 	28 	19 	15 	8 	4 	4 	78 
Hasan Nour 	23 	5 	2 	18 		3 	51 
Manmoon Alsadig Haroon Adam 	11 	10 	6 	15 	1 	4 	47 
Mohammed Ali 	2 						2 
Mohd Adeel Akhter 	26 	4 	5 	7 	1 	3 	46 
Mosab Mohammed Abdalla Nasreldin 			9 				9 
Niren Dsouza 	8 	1 		2 		2 	13 
Syed Ataullah 					1 	5 	6 
Grand Total 	113 	42 	39 	53 	8 	29 	284 

    * Total count of ageing for emails( UAE) : 
Emails(UAE) 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdul Saboor 	19 	5 	1 				25 
Alka Pandey 						1 	1 
Amr Khalil 						1 	1 
Ankit Kumar 	12 	4 	3 	2 	1 		22 
Mohammed Ali 		1 	1 	1 			3 
Sreelal.t CT 	3 	1 	1 	1 			6 
Grand Total 	34 	11 	6 	4 	1 	2 	58 

Please feel free to reach out for any further clarifications. 
Niren D'Souza 
Team Manager 
[email-masked]