Subject: New Reply Received - Fwd: Defective Fiona 0580831828
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 10 Apr 2021 15:20:07 +0000

Hi Mohd Adeel Akhter,  The customer has responded to the ticket.  Fwd: Defective Fiona 0580831828  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Dear, </div>
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This is not acceptable me and my family are sitting on the floor since last Saturday. I have been calling the customer service and no one is helping me or giving a solution. The guy who called me and made the deal named Ali he told me after two days from the
 pickup of the sofas you will receive the voucher and until now nothing happen. Find a solution! I can go to any branch and order my new sofas and let them give me the voucher as a discount. </div>
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Waiting your reply with a solution. </div>
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<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, April 8, 2021 10:20:49 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2206697] - Fwd: Defective Fiona 0580831828
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Hi Mohamad,</div>
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Thank you for your prompt response.</div>
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We sincerely apologize for the delay in getting back to you however, we have raised this to our concerned team again and have asked them to process the refund.</div>
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We will update you on the same as soon as we hear back from them. Please allow us some more time and rest assured we will try our best to resolve this for you.</div>
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We appreciate your continued patience and cooperation with us.</div>
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Your Friends,</div>
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The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2206697