Subject: New Reply Received - Order no : 6451678761 on 16-11-2019
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 10 Apr 2021 08:22:35 +0000

Hi Mohd Adeel Akhter,  The customer has responded to the ticket.  Order no : 6451678761 on 16-11-2019  Ticket comment <div>Dear Customer service,
</div>
<div>This  the right way of dealing with the customer?<br>
As you are not a small organization, But unfortunately customer service response is not matching with the company volume,</div>
<div>You are always ignoring the customer complaint,</div>
<div>Which I had mad since more than 2 months,</div>
<div>This will be the last time to have shopping with homebox , no more trust because of you ( customer service) </div>
<div>Will share this bad experience with homebox with all of my friends and relatives.</div>
<div>
<br>
</div>
<div>Hassan Fawzy<br>
<div dir="ltr">
<br>
<blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 14 Mar 2021, at 1:20 PM, Home Box &lt;[email-masked]&gt; wrote:<br>
<br>

</div>
<blockquote>
<div dir="ltr">
<table cellpadding="3" width="100%" style="background-color:#FFFFFF">
<tbody>
<tr>
<td style="border:1px solid #ef7b10">
<font color="#EF7B10">
</font>
<strong>Be aware</strong>: This email was created outside of Vanderlande. Be cautious of its contents and
<strong>do not click</strong> any links or attachments unless you recognise the sender and know the content is safe.
</td>
</tr>
</tbody>
</table>
<br>
<div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Hassan,<br>
<br>
Thank you for the patience,<br>
​<br>
We are truly sorry for the delay caused in resolving the issue. We can understand your concern and your disappointment here. This is surely not the experience we want our customers to have when they shop with us.<br>
<br>
We would like to inform you that we have escalated the issue to the relevant team resolve it on a top priority.<br>
<br>
We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br>
<br>
Your friends,<br>
The Support Team<br>
</div>
</div>
</div>

</div>
</div>
</div>
</blockquote>

<hr>
<div style="font-size: 9.0pt; font-family: 'Calibri'">** Disclaimer **</div>
<div style="font-size: 9.0pt; font-family: 'Calibri'">This e-mail, including any attachments, may include proprietary and confidential information of Vanderlande and may only be read by the person or those persons to whom it is addressed.
<br>
This document is forwarded to you in such a form (e-mail) that Vanderlande cannot guarantee the completeness and/or correctness of its contents and information.
<br>
If you have received this e-mail message in error, please notify us immediately. <br>
Please also delete this document from your computer. <br>
This document may not be reproduced, copied, distributed, published, modified, or furnished to third parties, without the prior written consent of Vanderlande.</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2080472