Subject: New Reply Received - Re: Replacement/Repair of damaged bed
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 09 Apr 2021 13:47:36 +0000

Hi Mohd Adeel Akhter,  The customer has responded to the ticket.  Re: Replacement/Repair of damaged bed  Ticket comment <div dir="auto">
<div dir="auto">Dear,</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks for getting back to us, with reference to case number (2319163)we would like to raise our concern with the status of our bed again. Even after Homebox representatives visited our home to fix the grills that support the bed twice (second time replacing the grills), we still face the same issue. Right when the Homebox representatives came in this Saturday (13th March, 2021) and left after replacing the grills, we sat down on our bed and heard a creaking sound. Looking below to check, we found 1 of the grill supporting the bed has already slanted, slowly ready to come off.</div>
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<div dir="auto">When we checked with the customer service executive Ruaa, she advised to send an email regarding the same. You can refer to the trail mail in regards to the previous issues we encountered with this bed. </div>
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<div dir="auto">Kindly help us with this case, as now when we are trying to sit in our own bed we have to be extremely careful, which is quite disheartening. Please update us on priority on what necessary course of action can be done, either replace the entire bed for us or try to install stronger grills which can support 2 humans on this normal bed.</div>
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<div dir="auto">Awaiting for your response at the earliest.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Mar 4, 2021, 4:56 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Saneen,<br><br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused, <br><br>We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</div>
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<div>We request you to please allow us some time so we can work on this and do the needful.</div>
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<div>We appreciate your patience.</div>
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<div>Your Friends,</div>
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<div dir="ltr"><span style="background-color:initial;font-family:inherit;font-size:inherit" dir="ltr">The Support Team.</span></div>
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Attachments :
1. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043209642706'>IMG_20210409_171252.jpg</a><br />2. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043209642710'>IMG_20210409_171250.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2173071