Subject: RE: [#2254902] - Ticket # 2254825
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Centrepoint <[email-masked]>, Yahia Taha <[email-masked]>, HB.CCCKSA <[email-masked]>
Date: Thu, 8 Apr 2021 16:06:27 +0000

Dear Mohammed,
The Customer his order from Splash not from Homebox kindly check with splash.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Yahia Taha <[email-masked]>
Sent: Thursday, April 08, 2021 3:10 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Centrepoint <[email-masked]>; HB.CCCKSA <[email-masked]>
Subject: RE: [#2254902] - Ticket # 2254825

Dear Hamza,

Please check and revert.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C6fbea077993e4f41c58008d8fa874af4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637534806296963396%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JKQDoxKktJ%2F1ZT70EYEevEWcQTHOpvxKJ2FOv2P6g5s%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C6fbea077993e4f41c58008d8fa874af4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637534806296973354%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=U%2B9OL6Bmo%2B1sIF6Ed0M%2FjDYy8O2Ba1c0fAvtF7JG1X0%3D&reserved=0>
[lg][hb]

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 8, 2021 3:08 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2254902] - Ticket # 2254825

External email sender, please take precaution.
Hi Team!

Cx is complaining that the amount of SAR111 was deducted from his account on 02/03/2021 and no order was placed for this.

Cx has shared the bank statement and the screen shot of the text message received.

Kindly advise.

Thanks & Regards
The Support Team.
في الخميس, 8 أبريل في 3:47 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> كتب:
أهلا عمر!

شكرا لمشاركتك بيان البنك,

Transaction ID

أصدقاؤك ،
فريق دعم هوم بوكس.

2254902:1125156
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