Subject: Ticket Assigned - Conversation with D
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 23 Mar 2021 10:43:29 +0000

Hi Mohd Adeel Akhter,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with D D                    I'd like to check the status of delivery           11:22 PM, 21st Mar                   New                   Thank you for contacting HomeBox. Please reply with a number corresponding to the reason you are calling us for:  1 for help placing a new order 2 for questions about a product 3 for Order Status or Delivery Related questions 4 for questions about returns or refund 5 to cancel an order 6 for complaints or questions about warranty 7 to find a store near you           11:22 PM, 21st Mar                     D                    3           11:22 PM, 21st Mar                   New                   Thank you for your message. Our team is currently assisting other customers. We will get back to you shortly. Expected wait time for your response is 82. Thank you for your patience.           11:23 PM, 21st Mar                   New                   In the mean time please give us more details about your question. If you are contacting us for an existing order, please give us your order number and what is your question.  If you are contacting us about placing a new order, please let us know the question, and the name of the product you want to contact us for.           11:23 PM, 21st Mar                     D                    9641749499           11:23 PM, 21st Mar                   Ibrahem                   Hi D .Thank you for choosing HomeBox. My name is Ibrahem . How may I help you today?           12:24 AM, 22st Mar                     D                    Checking the status of my order           12:25 AM, 22st Mar                     D                    9641749499           12:25 AM, 22st Mar                   Ibrahem                   The furniture will be delivered on 25th Mar           12:28 AM, 22st Mar                   Ibrahem                   And the households items are already delivered           12:28 AM, 22st Mar                     D                    Thank you           12:28 AM, 22st Mar                   Ibrahem                   Please feel free to come back and chat with us if you have any queries in the future. My name is Ibrahem and have a wonderful day!           12:28 AM, 22st Mar                     D                    It is with assembly included right?           12:28 AM, 22st Mar                   Ibrahem                   We have separate delivery charges for household items and for furniture. As displayed on the website, for free delivery of household items you will need to place a minimum order of AED 250. To avail of free delivery for furniture items, there is a minimum order value of AED 1000. In case the total of either is less than these amounts, then nominal amounts of AED 10 for household items and of AED 100 for furniture will be charged at the time of checkout.            12:29 AM, 22st Mar                   Ibrahem                   Yes it is included           12:29 AM, 22st Mar                     D                    What time is it going to be delivered?           12:29 AM, 22st Mar                   Ibrahem                   Could you contact us tomorrow to tell you exactly when it is going to deliver           12:30 AM, 22st Mar                     D                    Sure           12:30 AM, 22st Mar                     D                    Thank you           12:31 AM, 22st Mar                   Ibrahem                   Please feel free to come back and chat with us if you have any queries in the future. My name is Ibrahem and have a wonderful day!           12:31 AM, 22st Mar                     D                    You too           12:31 AM, 22st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2283123