Subject: Ticket Assigned - Conversation with Ziad Ghanayem
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 23 Mar 2021 10:43:29 +0000

Hi Mohd Adeel Akhter,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ziad Ghanayem Ziad Ghanayem                             10:50 PM, 21st Mar                   New                   Thank you for contacting HomeBox. Please reply with a number corresponding to the reason you are calling us for:  1 for help placing a new order 2 for questions about a product 3 for Order Status or Delivery Related questions 4 for questions about returns or refund 5 to cancel an order 6 for complaints or questions about warranty 7 to find a store near you           10:50 PM, 21st Mar                   New                   Thank you for your message. Our team is currently assisting other customers. We will get back to you shortly. Expected wait time for your response is 84. Thank you for your patience.           10:51 PM, 21st Mar                   New                   In the mean time please give us more details about your question. If you are contacting us for an existing order, please give us your order number and what is your question.  If you are contacting us about placing a new order, please let us know the question, and the name of the product you want to contact us for.           10:51 PM, 21st Mar                     Ziad Ghanayem                    For guarantee           10:54 PM, 21st Mar                     Ziad Ghanayem                             11:55 PM, 21st Mar                     Ziad Ghanayem                             11:55 PM, 21st Mar                   Ibrahem                   Hi Ziad Ghanayem .Thank you for choosing HomeBox. My name is Ibrahem . How may I help you today?           12:15 AM, 22st Mar                     Ziad Ghanayem                    Good day sir           12:16 AM, 22st Mar                     Ziad Ghanayem                    As you can see in the picture above           12:17 AM, 22st Mar                   Ibrahem                   That is absolutely unacceptable. I'm really sorry that you received an item like that. Is it alright if I take a moment to go through your account and see exactly what happened?           12:18 AM, 22st Mar                     Ziad Ghanayem                    I have purchased this item in April 2020           12:18 AM, 22st Mar                   Ibrahem                   Could you please contact us tomorrow to raise a complaint for you ?           12:20 AM, 22st Mar                     Ziad Ghanayem                    Sure           12:21 AM, 22st Mar                   Ibrahem                   Thank you           12:21 AM, 22st Mar                   Ibrahem                   Please feel free to come back and chat with us if you have any queries in the future. My name is Ibrahem and have a wonderful day!           12:21 AM, 22st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2283103