Subject: Ticket Assigned - Conversation with Vikki
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 23 Mar 2021 10:39:57 +0000

Hi Mohd Adeel Akhter,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vikki Vikki                    Hello           08:30 PM, 21st Mar                   Bot                   Hi again!           08:30 PM, 21st Mar                   New                   Thank you for contacting HomeBox. Please reply with a number corresponding to the reason you are calling us for:  1 for help placing a new order 2 for questions about a product 3 for Order Status or Delivery Related questions 4 for questions about returns or refund 5 to cancel an order 6 for complaints or questions about warranty 7 to find a store near you           08:30 PM, 21st Mar                     Vikki                    6           08:31 PM, 21st Mar                   New                   Thank you for your message. Our team is currently assisting other customers. We will get back to you shortly. Expected wait time for your response is 15. Thank you for your patience.           08:31 PM, 21st Mar                   New                   In the mean time please give us more details about your question. If you are contacting us for an existing order, please give us your order number and what is your question.  If you are contacting us about placing a new order, please let us know the question, and the name of the product you want to contact us for.           08:31 PM, 21st Mar                     Vikki                    I bought a product month back. I am facing issue with that. I want to discuss regarding this.           08:32 PM, 21st Mar                   Ibrahem                   Hi Vikki .Thank you for choosing HomeBox. My name is Ibrahem . How may I help you today?           09:43 PM, 21st Mar                     Vikki                    I brought bean bag 3 weeks back. Found some stitches not OK. Could i get some help to fix it           09:44 PM, 21st Mar                   Ibrahem                   Could you please share your order number so that I can assist you further?           09:44 PM, 21st Mar                     Vikki                    Could you please hold on           09:46 PM, 21st Mar                   Ibrahem                   ok           09:46 PM, 21st Mar                     Vikki                    Shall i share my invoice copy?           09:47 PM, 21st Mar                   Ibrahem                   Yes please           09:48 PM, 21st Mar                     Vikki                             09:48 PM, 21st Mar                     Vikki                    Is it visible?           09:49 PM, 21st Mar                   Ibrahem                   Could you type it please?           09:49 PM, 21st Mar                     Vikki                    *********02920210228           09:50 PM, 21st Mar                   Ibrahem                   Please allow me a moment and I will check on this for you.           09:51 PM, 21st Mar                     Vikki                    please           09:52 PM, 21st Mar                   Ibrahem                   Could you contact us tomorrow to raise a complaint for you           09:54 PM, 21st Mar                     Vikki                    Sure.           09:54 PM, 21st Mar                   Ibrahem                   Please feel free to come back and chat with us if you have any queries in the future. My name is Ibrahem and have a wonderful day!           09:55 PM, 21st Mar                     Vikki                    Sure thanks Mr. Ibrahem           09:56 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2282641