Subject: New Reply Received - Duplicated Payment deduction
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 19 Mar 2021 10:16:12 +0000

Hi Mohd Adeel Akhter,  The customer has responded to the ticket.  Duplicated Payment deduction  Ticket comment <div dir="auto">
<div>Hello dear,</div>
<div dir="auto">I think you didn't review my email well please check orders amounts you will found order <span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>6278954908 </span>amount deducted twice as per screenshot sent before, anyway I raise a complaint to consumer protection agency here in KSA and it's under investigation with you please refer to this case. </div>
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<br><div dir="auto">Thanks,<br>Ahmed S. Younes, MBA, ITIL<br>Senior Business Solution Manager, MEA<br><br>Cell Phone: EGY: +20100-118-8626 | KSA: +966 549278047<br><br>    </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 19 Mar 2021, 12:17 pm Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Ahmed,<br><br>Thank you for the  confirmation.<br><br>We have checked and found that two orders were placed on 3/2/21 under the reference order numbers, 6278954908 and 6279062080.<br><br>
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<div dir="ltr"><div dir="ltr">We can see that the both of them have been delivered.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The HomeBox Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2247251