Subject: New Reply Received - Returns
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 07:07:31 +0000

Hi Mohd Adeel Akhter,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">
<div>Hi Team,</div>
<div dir="auto"><br></div>
<div dir="auto">We had ordered 8 items in total out of which 5 were received and 3 are missing.</div>
<div dir="auto"><br></div>
<div dir="auto">Also, it didn't come in boxes each rug was bubble wrapped individually. I am asking for the refund of my 3 undeliverable items only.</div>
<div dir="auto"><br></div>
<div dir="auto">The missing items were as below: </div>
<div dir="auto"><br></div>
<div dir="auto">
<div style="margin:0in;font-size:11pt;font-family:calibri,sans-serif"><font color="#0000ff">ORDER #9614877209<span style="font-size:11pt"> </span></font></div>
<div style="margin:0in;font-size:11pt;font-family:calibri,sans-serif"><font color="#0000ff">DATE AND TIME OF ORDER PLACED: 17 NOV 2020 - 03:01 PM</font></div>
<div style="margin:0in;font-size:11pt;font-family:calibri,sans-serif"><font color="#0000ff"> </font></div>
<div style="margin:0in;font-size:11pt;font-family:calibri,sans-serif"><font color="#0000ff">UNDELIVERED ITEAMS:</font></div>
<div style="margin:0in;font-size:11pt;font-family:calibri,sans-serif"><font color="#0000ff">AED 41 - PLUSH SUPERSOFT VELVET RUG - 60X180 CMS  </font></div>
<div style="margin:0in;font-size:11pt;font-family:calibri,sans-serif"><font color="#0000ff">AED 41 - PLUSH SUPERSOFT VELVET RUG - 60X180 CMS </font></div>
<div style="margin:0in;font-size:11pt;font-family:calibri,sans-serif"><font color="#0000ff">AED 81 - FAUX PRINT LEATHER PATCH RUG - 150X200 CMS</font></div>
<div style="margin:0in;font-size:11pt;font-family:calibri,sans-serif"><br></div>
<div style="margin:0in;font-size:11pt;font-family:calibri,sans-serif">Regards,</div>
<div style="margin:0in;font-size:11pt;font-family:calibri,sans-serif">Neha</div>
</div>
<div dir="auto">
<br><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Mar 17, 2021, 11:16 PM Home Box &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Neha,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">​Apologies for the delay. I understand that its taking us much longer than usual to resolve this, and I want to assure you this is not our typical standard. </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We've been investigating this through our warehouse and courier teams. Record from courier and our warehouse indicate that you were delivered 5 boxes, out of which 2 boxes contained the items you didn't receive.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">​Can you please verify how many boxes were delivered to you? </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">​Your friends</div>
<div dir="ltr">​</div>
<div dir="ltr">The Support Team<br><br><br><br>
</div>
</div>
<div dir="ltr"><div><br></div></div>
<div>
                          <blockquote>
                            On
                            Wed, 17 Mar at  5:27 PM
                            <span>,  Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
                            <div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Neha,<br><br>Thank you for patience.<br><br>We apologize for the inconvenience caused to you.<br><br>We’re on it - and we’ll do our best to sort this out quickly. Please allow us some more time to work on this so we can assist you with this accordingly.<br><br>Feel free to get in touch if you need further assistance.<br><br>Your friends,<br>The Support Team<br>
</div></div></div>
                          </span>
</blockquote>
                        </div>
</div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2046083