Subject: New Reply Received - Defected Product Order #9656501749
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 24 May 2021 21:27:30 +0000

Hi Abdul Saboor,  The customer has responded to the ticket.  Defected Product Order #9656501749  Ticket comment <div dir="ltr">I had already requested online to return faulty product. but nobody has contacted me yet. Please check and advise.</div>
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<div>On Tue, May 11, 2021 at 12:28 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Junaid,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused however, we request you to ​,<br><br>You can return online purchases through the below three channels:<br>· You can contact our customer support team on 800-HOMEBOX (800-4663269)‎.<br><br>· You can also book the return online. You can log into your account and go to Order History. Click on ""Order number"". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>· You can also drop off your return to any Homebox store across the UAE: Wrap your returns in their original packaging and bring the invoice to any Homebox store in the UAE.<br><br>Receive your refund: After we check your returns, we'll process your refund. Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br>
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<div>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div>Your Friends,</div>
<div><span>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2565015