Subject: Ticket Assigned - Conversation with Shenbagarani
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 11 May 2021 07:31:14 +0000

Hi Abdul Saboor,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shenbagarani Shenbagarani                    Hi good morning this is rani ..I have a query,  that is why don't you offer free shipping or  click and collect for web exclusive products because my purchase value is 129 but my shipping is 100 I don't feel this is fair.           11:17 AM, 11th May                   Abdulsaboor                   We currently offer free Delivery & Assembly for all online furniture orders above AED 1,000 (Limited Time). For orders less than AED 1,000, we have to charge a nominal AED 100 for Delivery & Assembly. You can read more about our delivery charges at https://www.homeboxstores.com/ae/en/helpShipping           11:20 AM, 11th May                     Shenbagarani                    Thank you but this info i have already seen in the website itself.  Thank you           11:21 AM, 11th May                   Abdulsaboor                   Actually due to it is furniture item           11:22 AM, 11th May                   Abdulsaboor                   It requires assembly           11:23 AM, 11th May                     Shenbagarani                    I don think this requires a big assembly           11:24 AM, 11th May                   Abdulsaboor                   Actually as the item is under furniture category           11:25 AM, 11th May                     Shenbagarani                    Thats fine thank you but still I think u can take this issue to ur management as many hesitates to shop many such products considering the shipping thank you. ( that too during the pandemic situation) just conveyed..           11:27 AM, 11th May                   Abdulsaboor                   We apologize as per the policy there will be no possible changes.           11:29 AM, 11th May                     Shenbagarani                    Thats okie thank you.           11:30 AM, 11th May                   Abdulsaboor                   Please feel free to come back and chat with us if you have any queries in the future. My name is Abdulsaboor and have a wonderful day!           11:30 AM, 11th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2566485