Subject: Ticket Assigned - Conversation with Malaika
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 11 May 2021 07:08:13 +0000

Hi Abdul Saboor,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Malaika Malaika                    Hello           10:54 AM, 11th May                     Malaika                    My name is Sandra           10:54 AM, 11th May                   Abdulsaboor                   Hi Malaika .Thank you for choosing HomeBox. My name is Abdulsaboor . How may I help you today?           10:57 AM, 11th May                     Malaika                    I made a booking today morning and paid through tabby           10:58 AM, 11th May                     Malaika                    Later got email that it's not processed           10:58 AM, 11th May                   Abdulsaboor                   In order to assist you further could you please provide me your registered e-mail address and order number?           10:59 AM, 11th May                     Malaika                    I contacted Tabby as per them the order is confirmed           11:00 AM, 11th May                     Malaika                             11:00 AM, 11th May                     Malaika                    [email-masked]  Order number...9660223626           11:00 AM, 11th May                   Abdulsaboor                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9660223626) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9660223642).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details           11:02 AM, 11th May                     Malaika                    Actually it's a click and collect so only need to know when it's ready for pick up           11:03 AM, 11th May                   Abdulsaboor                   You may receive a message within 2-3 days           11:03 AM, 11th May                   Abdulsaboor                   Is there anything else I can assist you with today?           11:04 AM, 11th May                     Malaika                    Alright  Abdulsaboor. Have a good day           11:05 AM, 11th May                     Malaika                    Thank you yo so kind?           11:05 AM, 11th May                   Abdulsaboor                   Please feel free to come back and chat with us if you have any queries in the future. My name is Abdulsaboor and have a wonderful day!           11:07 AM, 11th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2566358