Subject: New Reply Received - Re: ﻿ Order confirmed!
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 10 May 2021 06:06:52 +0000

Hi Abdul Saboor,  The customer has responded to the ticket.  Re: 	Order confirmed!   Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Hi dear, <br>
<br>
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<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
I'm unhappy and super unsatisfied about the service this time from the customer service for online order it's not the first time I do order from you guys this is the 3rd one and to have a mistake on location so I don't get the delivery on time and no one listening
 or calling me back from delivery support team which is same location from first order and its always been delivered
<br>
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<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
And I have to keep calling them back because they are totally ignoring my case so I recived an answer from customer service staff nothing I can do and you can receive your order next week??????
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<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
This is not acceptable at all to me it's a dining table set and I can't wait one week for it please I need immediately action about it.
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<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Thanks alot.... <br>
<br>
</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Best regards, <br>
</div>
<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Qamar Khalil Bahnini<span id="ms-outlook-android-cursor"></span> <br>
<br>
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Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: qamar bahini &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, May 5, 2021 12:11:41 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re:  Order confirmed! 
</div>
<div> </div>

<div>
<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
Hi dear,<br>
</div>
<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
Please about my order No. 9658067818 I was supposed to recieve it on Monday 10 May 2021<span id="x_ms-outlook-android-cursor"></span> between 10am and 2pm is it possible to change the delivery time one day earlier on Sunday 09 May 2021 the time from 10Am to
 2Pm.<br>
<br>
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<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
Thanks alot...<br>
<br>
</div>
<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
Best regards,<br>
</div>
<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
Qamar Bahnini <br>
<br>
</div>
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Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
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<div id="x_divRplyFwdMsg" dir="ltr">
<font color="#000000" style="font-size:11pt"><b>From:</b> support=[email-masked] &lt;support=[email-masked]&gt; on behalf of Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, May 3, 2021 11:35:22 PM<br>
<b>To:</b> Qamar Khalil &lt;[email-masked]&gt;<br>
<b>Subject:</b>  Order confirmed! </font>
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Your order number is 9658067818 | <a href="https://www.homeboxstores.com/ae/en/my-account/order/9658067818?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" style="color:#92979E" rel="noreferrer">
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Your order has been successfully placed.</div>
<div style="font-family:Helvetica,Arial,sans-serif; font-size:15px; margin:0; padding:10px 0 0 0; line-height:22px; text-align:left; font-weight:normal; color:#000">
Hi Qamar Khalil, thanks for shopping with us. <br>
For your reference, your order number is <span style="color:#00b9e5"><a href="https://www.homeboxstores.com/ae/en/my-account/order/9658067818?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" style="color:#00b9e5; text-decoration:none" rel="noreferrer">9658067818</a></span>.
 Expect delivery by 05/05/2021. </div>
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<h4 style="margin:0; font-size:18px">Please pay attention to the following:</h4>
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<ul>
<li>The dimensions of the furniture should allow it to fit through entrance doors and lifts, as well as into its designated spot</li>
<li>Electricity must be working to operate the tools needed for installation</li>
<li>The delivery team will not take up any type of civil work, such as drilling holes in the wall to mount the product. The product assembly will only include carpentry assembly</li>
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<h4 style="margin:0; font-size:18px; padding-bottom:10px">Safety measures before delivery</h4>
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<td>Please ensure that no one at this address is ill or in quarantine. If our crew finds that someone is unwell on arrival, they may reschedule the delivery for everyone’s safety.<br>
Additionally, deliveries may be rescheduled if local government restrictions change.</td>
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<h4 style="margin:0; font-size:18px; padding-top:10px; padding-bottom:10px">Help us maintain social distance</h4>
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<td>In line with recommended practices, we have adopted strict safety protocols that aim for minimal interactions between you, your family and our crew.<br>
To accommodate this, please keep your room/area of choice pre-cleared so our crew does not need to touch any of your existing furniture.</td>
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<h4 style="margin:0; font-size:18px; padding-top:10px; padding-bottom:10px">Stay safe during assembly and delivery</h4>
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<td>Please ensure:</td>
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<ul>
<li>An adult is present when the truck arrives</li>
<li>The delivery team has easy access to the room the furniture is going into</li>
<li>The room/area where you want the furniture is completely clear</li>
<li>All family members are outside of the room where the assembly of furniture will take place</li>
<li>Our delivery team will unpack your furniture, install it in a room of your choice and remove all packing materials from your home. To make sure you’re completely satisfied with your furniture, the delivery team will ask for your signature once the installation
 is complete</li>
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<h4 style="margin:0; font-size:18px; padding-bottom:10px">Things to note after installation</h4>
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<td>Please ensure:</td>
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<li>The colour of the product may vary slightly compared to the picture displayed on your screen. This is due to the lighting, pixel quality and colour settings of different devices</li>
<li>There may be an unevenness of up to 5 mm in the product due to differences in surfaces and floor levels</li>
<li>In case the product appears to lack shine, wiping the surface with a cloth will help clear the surface of dust particles.</li>
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Order shipping to<br>
<b>Qamar Bahnini </b><br>
town square - jenna 1 apartment 1703A<br>
Dubai <br>
Mobile: +971 525820043 </div>
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<td>Payment Method: <br>
<div><img src="https://i1.lmsin.net/website_images/ae/checkout/logo-tabby.png" alt="tabby" style="width:100%; max-width:60px; margin:10px 20px 0 0; vertical-align:middle"></div>
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Order Details </div>
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<div style="font-size:15px; color:#202020; padding:0; line-height:20px; margin:0">Description</div>
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<div style="font-size:15px; color:#202020; padding:0; line-height:20px; margin:0">Total Price</div>
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<td align="left"><a href="https://www.homeboxstores.com/ae/en/p/162858288?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" rel="noreferrer"><img alt="" src="https://184d486b58226e90181e-1030a7e145f7b71939e12a1066ee4233.lmsin.net/162858288-162858288-HMBX12102020_01-150.jpg" class="x_x_product" width="100%" style="padding:20px 0 0 0; max-width:135px">
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<td align="left" style="padding:8px 0 0 0; color:#3d4648; font-weight:600">HOME BOX
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<td align="left" style="padding:8px 0 0 0; color:#3d4648; font-weight:600">Novus 6-Seater Dining Table
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<td align="left" style="padding:4px 0 0 0; color:#3d4648; font-weight:300">Color: Gold</td>
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<td align="left" style="padding:4px 0 0 0; color:#3d4648; font-weight:300">Quantity: 1
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AED 725 </td>
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<td align="left"><a href="https://www.homeboxstores.com/ae/en/p/162917647?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" rel="noreferrer"><img alt="" src="https://184d486b58226e90181e-1030a7e145f7b71939e12a1066ee4233.lmsin.net/162917647-162917647-HMBX10012021_01-150.jpg" class="x_x_product" width="100%" style="padding:20px 0 0 0; max-width:135px">
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<td width="40%" align="center" style="padding:15px">
<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color:#3d4648; font-size:14px; font-family:Helvetica,Arial,sans-serif">
<tbody>
<tr>
<td align="left" style="padding:8px 0 0 0; color:#3d4648; font-weight:600">HOME BOX
</td>
</tr>
<tr>
<td align="left" style="padding:8px 0 0 0; color:#3d4648; font-weight:600">Novus Dining Chair
</td>
</tr>
<tr>
<td align="left" style="padding:4px 0 0 0; color:#3d4648; font-weight:300">Color: Yellow</td>
</tr>
<tr>
<td align="left" style="padding:4px 0 0 0; color:#3d4648; font-weight:300">Quantity: 6
</td>
</tr>
</tbody>
</table>
</td>
<td width="30%" align="right" style="padding:20px 10px 0 0; color:#3d4648; font-weight:600">
AED 1,194 </td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td align="center" style="padding:10px 0 0 0; border-top:1px solid #eeeeee"></td>
</tr>
<tr>
<td align="center">
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td width="45%" style="padding-right:20px">
<table width="100%" align="left" style="vertical-align:top">
<tbody>
<tr>
<td colspan="2" width="65%" align="left" style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:12px; color:#333333">
Your Home Box furniture should arrive on 10th May 2021 between 10:00 - 14:00 hours.
<br>
</td>
</tr>
</tbody>
</table>
</td>
<td width="55%" align="right" style="line-height:20px; text-align:left">
<table width="100%" border="0" cellspacing="0" cellpadding="0" style="line-height:20px; text-align:left">
<tbody>
<tr>
<td style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:14px; color:#333333">
Subtotal: </td>
<td align="right" style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:14px; color:#333333">
<strong>AED 1,919</strong> </td>
</tr>
<tr>
<td colspan="2" style="border-bottom:solid #CCCCCC 1px"></td>
</tr>
<tr>
<td colspan="2"></td>
</tr>
<tr>
<td style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:14px; color:#333333; width:214px">
Savings: </td>
<td align="right" style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:14px; color:#333333">
<strong>- AED 926.95</strong> </td>
</tr>
<tr>
<td colspan="2" style="border-bottom:solid #CCCCCC 1px"></td>
</tr>
<tr>
<td colspan="2"></td>
</tr>
<tr>
<td style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:14px; color:#333333; width:214px">
Furniture &amp; Large Items Shipping: <br>
</td>
<td align="right" style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:14px; color:#333333">
<strong>FREE <br>
<br>
</strong>
</td>
</tr>
<tr>
<td colspan="2" style="border-bottom:solid #CCCCCC 1px"></td>
</tr>
<tr>
<td colspan="2"></td>
</tr>
<tr>
<td style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:18px; color:#333333">
<strong>Total</strong> </td>
<td align="right" style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:18px; color:#333333">
<strong>AED 1,823.05</strong> </td>
</tr>
<tr>
<td colspan="2" style="border-bottom:solid #CCCCCC 1px"></td>
</tr>
<tr>
<td colspan="2"></td>
</tr>
<tr>
<td colspan="2"></td>
</tr>
<tr>
<td colspan="2" style="font-family:Helvetica,Arial,sans-serif; line-height:20px; font-size:14px; color:#333333; padding-bottom:20px">
Your order will earn you 174 Shukrans. </td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td align="center" width="100%" bgcolor="ffffff" style="padding:10px 0 20px 0; background:#ffffff; border-top:1px solid #eeeeee">

<div class="x_x_content">
<table border=" 0" cellpadding=" 0" cellspacing=" 0" style="max-width:600px; width:100%; padding:10px 0 0 0; color:#000">
<tbody>
<tr>
<td style="padding:0 0 15px 15px; font-size:15px; font-weight:700; text-align:left; color:#242428">
<span class="x_x_aligntext">Need help? Get in touch</span>
</td>
</tr>
<tr>
<td align="center">
<div class="x_x_getintouch-block" style="max-width:285px; display:inline-block; padding:0; width:100%">
<table align=" center" width=" 100%" class="x_x_getintouch" style="border:1px
					solid #eeeeee; max-width:290px; min-height:95px;background-color:
					f9f9f9">
<tbody>
<tr>
<td align="left" width="100%">
<table border=" 0" cellpadding=" 0" cellspacing="
								0" width="100%" style="padding:13px">
<tbody>
<tr>
<td>
<a href="[email-masked]?Body=Contacted" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none" rel="noreferrer"><img alt=" mailus" src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png" width=" 38"></a>
</td>
<td style="font-size:12px; padding-left:20px">
<div style="margin:0; padding:0; line-height:20px">
<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div class="x_x_getintouch-block" style="max-width:285px; display:inline-block; padding:0; width:100%">
<table align=" center" width=" 100%" class="x_x_getintouch" style="border:1px
					solid #eeeeee; max-width:290px; min-height:95px;background-color:
					f9f9f9">
<tbody>
<tr>
<td align="left" width="100%">
<table border=" 0" cellpadding=" 0" cellspacing="0" width="100%" style="padding:13px">
<tbody>
<tr>
<td>
<a href="https://www.facebook.com/Homeboxstores" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none" rel="noreferrer"><img alt="facebook" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" width=" 38"></a>
</td>
<td style="font-size:12px; padding-left:20px">
<div style="margin:0; padding:0; line-height:20px">
<strong>Connect with us</strong> on your favourite social network.</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td align="center" width="100%">
<div class="x_x_getintouch-block" style="max-width:285px; display:inline-block; padding:0; width:100%">
<table align=" center" width=" 100%" class="x_x_getintouch" style="border:1px
					solid #eeeeee; max-width:290px; min-height:95px;background-color:
					f9f9f9">
<tbody>
<tr>
<td align="left" width="100%">
<table border=" 0" cellpadding=" 0" cellspacing="0" width="100%" style="padding:13px">
<tbody>
<tr>
<td><img alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width=" 38"></td>
<td style="font-size:12px; padding-left:20px">
<div style="margin:0; padding:0; line-height:20px">
<strong>Call us on 800-HOMEBOX (800-4663269).</strong>
<br>
Saturday - Thursday, 9 AM - 6 PM.</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div class="x_x_getintouch-block" style="max-width:285px; display:inline-block; padding:0; width:100%">
<table align=" center" width=" 100%" class="x_x_getintouch" style="border:1px
					solid #eeeeee; max-width:290px; min-height:95px;background-color:
					f9f9f9">
<tbody>
<tr>
<td align="left" width="100%">
<table border=" 0" cellpadding=" 0" cellspacing="0" width="100%" style="padding:13px">
<tbody>
<tr>
<td>
<img alt=" whatsapp" src="https://i1.lmsin.net/website_images/ae/emails/icons/whatsapp.png" width=" 38">
</td>
<td style="font-size:12px; padding-left:20px">
<div style="margin:0; padding:0; line-height:20px">
<strong>WhatsApp us on 054-305-9573</strong><br>
Saturday to Thursday, 9:00 AM to 9:00 PM.</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td class="x_x_two-column" align="center" style="padding:5px 0 0 0; background:#eeeeee">
<table width="100%">
<tbody>
<tr>
<td width="50%">
<div class="x_x_content">
<div class="x_x_column" style="width:49%; display:inline-block">
<table width="100%">
<tbody>
<tr>
<td class="x_x_inner" align="left">
<table class="x_x_contents">
<tbody>
<tr>
<td align="left"><span style="font-size:11px; color:#848483">© 2021 Retail World Limited
</span></td>
<td> </td>
</tr>
</tbody>
</table>
</td>
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</tbody>
</table>
</div>
<div class="x_x_column" style="width:49%; display:inline-block">
<table width="100%">
<tbody>
<tr>
<td class="x_x_inner" align="right">
<table class="x_x_contents">
<tbody>
<tr>
<td align="right" style="text-align:right; width:100%"><span style="font-size:11px; color:#848483"><a href="https://www.homeboxstores.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">Privacy
 Policy</a>  | <a href="https://www.homeboxstores.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">
Terms &amp; Conditions</a> </span></td>
</tr>
</tbody>
</table>
</td>
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</tbody>
</table>
</div>
</div>
</td>
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</td>
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</tbody>
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</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2514794