Subject: Ticket Assigned - Delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 06 May 2021 07:51:23 +0000

Hi Abdul Saboor,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Delivery I had purchased the bar cabinet and made all the payment including the delivery charges in advance. The delivery of this bar cabinet was scheduled on Monday 3rd May 2021. When your driver came to deliver the bar cabinet on 3rd May 2021, he came with faulty/cracked part and he was insisting us to accept that, but we did not accept it and asked him to replace the same. He said that he will talk to his management and will arrange the replacement of the faulty part on next day. 
Since we were not satisfied with his reply, we went ourselves to the Home Box and made a complaint there. 

At 10:12 AM on 5th May 2021, we received SMS stating that replacement part is out for delivery and will come to our home shortly. Since 12 o’clock noon time, no call received from the delivery man/driver. We called the customer care, they gave us one mobile number 0565209889 and asked us to call the driver directly. We made many calls, but driver was not picking up the call. So again, we called the customer care and customer care officer tried to call the driver, but no response. Then after, we tried many times to driver on 0565209889 between 1:00 pm to 2:30 pm, but no response, still there is no response. 

At the time of purchase, full payment is taken in advance, then why cannot we expect full service for the money we have paid? https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2519483