Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 12:27:46 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    My past two transactions shukran points r still not credited           04:22 PM, 06th Feb                     User                    It's been more than a week           04:22 PM, 06th Feb                     User                    Can u please let me know           04:22 PM, 06th Feb                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           04:22 PM, 06th Feb                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           04:26 PM, 06th Feb                   Yahya                   We see that you are in touch regarding the Shukran points you have acquired from your recent purchases from our website.  We would like to know that your Shukran Points have already been added to your 
 Shukran account. However, you will not be able to use these Points for the next 14 days. This count starts 14 days from the date your items were delivered to your last purchase.  Please note that it will take up to 14 days for the Shukran Points you have earned from your purchases to be reflected in your Shukran account.           04:26 PM, 06th Feb                   Yahya                   Are you still with us???           04:27 PM, 06th Feb                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:27 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2063416