Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 09:03:11 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           12:48 PM, 06th Feb                   Bot                   Hi again!           12:48 PM, 06th Feb                     User                    I placed an order at babyshop.. as seen in my app, the order is confirmed. But i recieved sms that its cancelled.           12:49 PM, 06th Feb                     User                    Kindly clarify           12:49 PM, 06th Feb                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           12:51 PM, 06th Feb                     User                    1 placed an order at babyshop.. as seen in my app, the order is confirmed. But i recieved sms that its cancelled.           12:51 PM, 06th Feb                     User                    I*           12:52 PM, 06th Feb                     User 
                    Kindly clarify           12:52 PM, 06th Feb                     User                             12:52 PM, 06th Feb                   Yahya                   Please accept our apologise for inconvenience caused.           12:55 PM, 06th Feb                   Yahya                   Could you please share your order id so that I can assist you further.           12:55 PM, 06th Feb                   Yahya                   Are you still with us???           12:56 PM, 06th Feb                     User                    Yes           12:57 PM, 06th Feb                   Yahya                   please provide us the order number to do the needful           12:57 PM, 06th Feb                     User                    9633652433           12:57 PM, 06th Feb                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           12:58 PM, 06th Feb                   Yahya                   We would like to inform yo
 u that as we can see that your order has been placed successfully           12:59 PM, 06th Feb                   Yahya                   and it will take from 2-3 days           12:59 PM, 06th Feb                   Yahya                   do you have any other query ???           12:59 PM, 06th Feb                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:00 PM, 06th Feb                     User                    I received an sms saying           01:00 PM, 06th Feb                     User                    Its cancelled           01:00 PM, 06th Feb                   Yahya                   We would like to inform you that as we can see that your order has been placed successfully and it will take from 2-3 days           01:00 PM, 06th Feb                   Yahya                   Are you still with us???           01:02 PM, 06th Feb  
                  Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:02 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2062335