Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 08:55:08 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello,  I would like to ensure that my shukran points from my purchase today are credited to my account as i didn't get the opportunity to add my shukran account details before the purchase.  Order number is 9633652821. Expect delivery by 08/02/2021.           12:40 PM, 06th Feb                     User                    Shukran card number is 1800 0000 6675 4686           12:43 PM, 06th Feb                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           12:45 PM, 06th Feb                     User                    Hello           12:46 PM, 06th Feb                     User                    I already typed my question           12:46 PM, 06th Feb                     User                    Do i need to type it again?           12:46 PM, 06th Feb 
                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           12:47 PM, 06th Feb                     User                             12:47 PM, 06th Feb                   Yahya                   We see that you are in touch regarding the Shukran points you have acquired from your recent purchases from our website.  We would like to know that your Shukran Points have already been added to your Shukran account. However, you will not be able to use these Points for the next 14 days. This count starts 14 days from the date your items were delivered to your last purchase.  Please note that it will take up to 14 days for the Shukran Points you have earned from your purchases to be reflected in your Shukran account.           12:49 PM, 06th Feb                   Yahya                   and it will be add to this mail [email-masked]           12:50 PM, 06th Feb                     User                    Ok are you sure be
 cause i earned 325 points but i can only see 321 points added           12:50 PM, 06th Feb                     User                    Yes thats the correct email           12:51 PM, 06th Feb                     User                    Thank you           12:51 PM, 06th Feb                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:51 PM, 06th Feb                   Yahya                   have a great day           12:51 PM, 06th Feb                     User                    U too           12:51 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2062297