Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 08:41:39 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:24 PM, 06th Feb                     User                    i made an order for shoes           12:24 PM, 06th Feb                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           12:25 PM, 06th Feb                   Yahya                   How may I help you?           12:25 PM, 06th Feb                     User                    I placed order and got product           12:25 PM, 06th Feb                     User                    I want replacement as size is big for me           12:25 PM, 06th Feb                     User                    i bought as a guest           12:26 PM, 06th Feb                     User                    please help me           12:26 PM, 06th Feb                     User                             12:28 PM, 06th Feb                   Yahya                   Could you please share your order id so that I can assist you further.           12:28 PM, 06th Feb                     User                    LM9633424783           12:28 PM, 06th Feb                     User                    I ordered 42 size but I need 41 in this           12:29 PM, 06th Feb                   Yahya                   Please accept our apologise for inconvenience caused.           12:31 PM, 06th Feb                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           12:31 PM, 06th Feb                     User                    Ok           12:31 PM, 06th Feb                   Yahya                   We would like to inform you that as we can see that you can place a return request for the items           12:32 PM, 06th Feb                     User                    How can I place return           12:32 PM, 06th Feb                     User                    And how it will give me credit           12:33 PM, 06th Feb                     User                    should I place a new order for correct size or you will send it while picking up return order           12:34 PM, 06th Feb                   Yahya                   please provide us the names of the items           12:35 PM, 06th Feb                     User                             12:37 PM, 06th Feb                   Yahya                   We would like to inform you that we created a return request for the item and the courier team will contact you for collection           12:38 PM, 06th Feb                     User                    Steve Madden men’s slip-on moccasins with Metallic accent           12:38 PM, 06th Feb                     User                    Money refund ?           12:38 PM, 06th Feb                     User                    should I place new order for correct size           12:39 PM, 06th Feb                   Yahya                   the refund it will return to your account  within 4-15 days           12:40 PM, 06th Feb                   Yahya                   Are you still with us???           12:41 PM, 06th Feb                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:41 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2062228