Subject: New Reply Received - arrange delivery again
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 08:10:23 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  The customer has responded to the ticket.  arrange delivery again  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/Z1Qh7_QmxC7EDLwhbno1Hw~~/AALN9wA~/RgRh_4JqPVcDc3BjQgpgG-pOHmAMGkJZUhpzdXBwb3J0QGJhYnlzaG9wc3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear team,<br>
<br>
Thank you for reaching out to Shipa! <br>
<br>
Kindly note that we will arrange the delivery of the subject shipment at the earliest. <br>
<br>
Feel free to revert back to us for further assistance. <br>
<br>
Best regards
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Enas Fares</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641
" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>5/2/2021 1:11 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2057658] - arrange delivery again<br>
 
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<div dir="ltr">
<div dir="ltr">Hi Team,<br>
<br>
Problem Statement:  Delivery<br>
Order Date :Feb 1, 2021<br>
Order ID:6269576074 ,6268665424<br>
Tracking ID:SD001068365 ,SD001059644<br>
Assistance Required: Need to reattempt delivery<br>
Issue Description: The order ​not delivered to the customer due he was in the work kindly arrange delivery again to the customer for the 2 orders,<br>
<br>
Regards,</div>

<div dir="ltr">Yahya</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Thu, 4 Feb at 8:09 PM <span class="separator">, User &lt;[email-masked]&gt; wrote: </span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">Galloping Blueberry</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">رقم طلب 6268665424</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">07:56 PM, 04th Feb</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">Galloping Blueberry</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">وهذا طلب ثاني 6269576074</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">07:59 PM, 04th Feb</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Yahya</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">مرحبا معك يحيى ...... يسعدني مساعدتك</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">08:00 PM, 04th Feb</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">Galloping Blueberry</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">متي توصل استلم طلبيه</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">08:00 PM, 04th Feb</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Yahya</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">نود ابلاغك انه وبعد التحقق من الامر فقد تبين لنا ان فريق الشحن قد حاول الوصول اليك لإيصال الطلب ولكن لم يجد اي استجابة وقد حاول فريق الشحن اعاده العمليه مره اخرى ولم ينجح ايضا  </span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">08:01 PM, 04th Feb</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">Galloping Blueberry</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">اخي الكريم</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">08:02 PM, 04th Feb</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">Galloping Blueberry</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">تم توصل من فريق الشحن وتم الاجابه لهم بي الاستلام على المغرب بسسب عملي جارج المنطقة مكة وتم رد لى بي رفض الانتظار ولكم شكرا</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">08:03 PM, 04th Feb</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">Galloping Blueberry</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/img/blueberry.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">اطلب من استاذ يحيى بي اعادة الاستلام طلبية ويكون الاتسلم فترة المساء</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">08:05 PM, 04th Feb</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Yahya</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">يرجى العلم انه سوف نقوم بالتواصل مع الفريق المختص لكي يقوم بالامر في اسرع وقت ممكن</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">08:08 PM, 04th Feb</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Yahya</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">كان من دواعي سروري مساعدتكم. </span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">08:09 PM, 04th Feb</span></div>
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		<td style="text-align:center"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/449325374083809" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></td>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2057658