Subject: Ticket Assigned - Conversation with Whirring Horse
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 08:03:43 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Whirring Horse Whirring Horse                    Hi. Could u please let me know how to corret the email id mistake in my account           11:29 AM, 06th Feb                   Mohamed                   Hi , Thank you for contacting us. This's Mohamed How may I help you?           11:32 AM, 06th Feb                     Whirring Horse                    Could u please let me know how to correct the email id mistake in my account           11:34 AM, 06th Feb                   Mohamed                   please share with us any order number you placed.           11:37 AM, 06th Feb                     Whirring Horse                    It is 9633628745           11:38 AM, 06th Feb                   Mohamed                   May I request you to please stay on-hold while I retrieve the information.            11:38 AM, 06th Feb                     Whirring Horse                    Ok           11:39 AM, 06th Feb                   Mohamed                   This the email [email-masked]           11:40 AM, 06th Feb                     Whirring Horse                    Yes. But the actual is rahulvalath999@           11:41 AM, 06th Feb                     Whirring Horse                    In the account is           11:41 AM, 06th Feb                     Whirring Horse                    In thw account it is y instead of t           11:41 AM, 06th Feb                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           11:48 AM, 06th Feb                     Whirring Horse                    Please I need to correct my email id           11:48 AM, 06th Feb                     Whirring Horse                    Correct one is [email-masked]           11:48 AM, 06th Feb                   Yahya                   Please accept our apologise for inconvenience caused.           11:48 AM, 06th Feb                     Whirring Horse                    No probs           11:49 AM, 06th Feb                   Yahya                   We would like to inform you that we have no access to change your mail           11:49 AM, 06th Feb                     Whirring Horse                    I have an account under my actual email. But I accedently placed an order under the wrong email id as well.           11:50 AM, 06th Feb                     Whirring Horse                    Can u correct it           11:50 AM, 06th Feb                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           11:51 AM, 06th Feb                     Whirring Horse                    No probs. Thanks for letting me know           11:51 AM, 06th Feb                   Yahya                   kindly provide us the correct email           11:51 AM, 06th Feb                     Whirring Horse                    [email-masked]           11:52 AM, 06th Feb                   Yahya                   the mail which you have sent does not work on the system           11:52 AM, 06th Feb                   Yahya                   We would like to inform you that as we can see that there is only one order through this mail           11:53 AM, 06th Feb                     Whirring Horse                    Is it possible to cancel the order and cancel this wrong account?           11:53 AM, 06th Feb                     Whirring Horse                    As u cannot change the email           11:53 AM, 06th Feb                   Yahya                   Could you please share your order id so that I can assist you further.           11:54 AM, 06th Feb                     Whirring Horse                    9633628745           11:55 AM, 06th Feb                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           11:57 AM, 06th Feb                     Whirring Horse                    Ok           11:57 AM, 06th Feb                   Yahya                   We would like to inform you that as we can see that your order has been placed successfully and the order will deliver to you within 2-3 days           11:58 AM, 06th Feb                   Yahya                   and the courier team will contact you through +971545462212           11:59 AM, 06th Feb                     Whirring Horse                    Yes but I cannot link bu shukran card because my account details are wrong           11:59 AM, 06th Feb                   Yahya                   Please accept our apologise for inconvenience caused.           12:00 PM, 06th Feb                   Yahya                   we can cancle the order and you can place a new order           12:00 PM, 06th Feb                     Whirring Horse                    How long it will take to get the money back?           12:01 PM, 06th Feb                   Yahya                   within 4-15 days           12:02 PM, 06th Feb                     Whirring Horse                    Ok           12:02 PM, 06th Feb                     Whirring Horse                    Will do that my self. Thanks           12:02 PM, 06th Feb                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:03 PM, 06th Feb                   Yahya                   have a great day           12:03 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2062073