Subject: New Reply Received - Conversation with i have a complaint about an order that has two items missing
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 07:04:56 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  The customer has responded to the ticket.  Conversation with i have a complaint about an order that has two items missing  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/VPCaUTyw2V1WiB8AhC_FfA~~/AALN9wA~/RgRh_3MRPVcDc3BjQgpgG5E_HmAMGtVDUhpzdXBwb3J0QGJhYnlzaG9wc3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear Team, <br>
<br>
Well noted and received. We will do our best to have this order collected at the earliest convenience.<br>
<br>
Best regards,<br>
 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>5/2/2021 2:35 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2011938] - Conversation with i have a complaint about an order that has two items missing<br>
 
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<div dir="ltr">Hi Team,<br>
<br>
Problem Statement:  Late Collection<br>
Order Date :05/12/2020<br>
Order ID:6251815328<br>
Tracking ID:SD000734188<br>
Assistance Required: Need Urgent Collection<br>
<br>
Address:Apartment 5, Floor 2, Building A6, King Fahd Central Hospital Saudi Arabia (SA)<br>
04-1-17 Karboos, Jizan<br>
Contact no:+966537955274<br>
Issue Description: The return request was created on 09/12/20 and till now the item has not collected from the customr so kindly arrange the collection on priority basis.<br>
<br>
Regards,<br>
Yahya</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Tue, 26 Jan at 12:09 PM <span class="separator">, Babyshop &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Hi Team,<br>
<br>
Problem Statement:  Late Collection<br>
Order Date :05/12/2020<br>
Order ID:6251815328<br>
Tracking ID:SD000734188<br>
Assistance Required: Need Urgent Collection</span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Address:Apartment 5, Floor 2, Building A6, King Fahd Central Hospital Saudi Arabia (SA)<br>
04-1-17 Karboos, Jizan<br>
Contact no:+966537955274<br>
Issue Description: The return request was created on 09/12/20 and till now the item has not collected from the customr so kindly arrange the collection on priority basis.<br>
<br>
Regards,<br>
Yahya</span></div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator">On Mon, 25 Jan at 1:10 PM <span class="separator">, Babyshop &lt;[email-masked]&gt; wrote: </span></span>

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<div dir="ltr">
<div dir="ltr"><span class="separator"><span class="separator">Hi Team,<br>
<br>
Problem Statement:  Late Collection<br>
Order Date :05/12/2020<br>
Order ID:6251815328<br>
Tracking ID:SD000734188<br>
Assistance Required: Need Urgent Collection<br>
<br>
Issue Description: The return request was created on 09/12/20 and till now the item has not collected from the customr so kindly arrange the collection on priority basis.<br>
<br>
Regards,</span></span></div>

<div dir="ltr"><span class="separator"><span class="separator">Yahya</span></span></div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator"><span class="separator">On Sat, 23 Jan at 2:03 PM <span class="separator">, Babyshop &lt;[email-masked]&gt; wrote: </span></span></span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator"><span class="separator">i have a complaint about an order that has two items missing</span></span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/I.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><span class="separator"><b>Bot: </b> Hi, welcome!<br>
		<b>Bot: </b> Please enter your name<br>
		<b>Customer: </b> i have a complaint about an order that has two items missing<br>
		<b>Bot: </b> Hi I Have A Complaint About An Order That Has Two Items Missing ,what do you need help with?<br>
		<b>Customer: </b> Your order update<br>
		<b>Bot: </b> Please choose your location<br>
		<b>Customer: </b> Saudi Arabia<br>
		<b>Bot: </b> Please enter your order number to continue<br>
		<b>Customer: </b> 6251815328<br>
		<b>Bot: </b> </span></span></span></div>

		<div><span class="separator"><span class="separator"><span class="separator">Your order status is <strong>: </strong>Processing </span></span></span></div>

		<div>
<br>
		<span class="separator"><span class="separator"><span class="separator">If you have not received your order, Home Delivery takes 3 to 5 business days.</span></span></span>
</div>

		<div>
<br>
		<span class="separator"><span class="separator"><span class="separator">You can easily track your order from <strong>My Account &gt; Order History.</strong><br>
		Please note, during sale periods, your order may take longer to arrive.</span></span></span>
</div>
		<br>
		<span class="separator"><span class="separator"><span class="separator"><b>Bot: </b> Was I able to resolve your query?<br>
		<b>Customer: </b> No<br>
		<b>Bot: </b> Would you like to still talk to one of our agent?<br>
		<b>Customer: </b> Yes<br>
		<b>Bot: </b> Please enter your email<br>
		<b>Customer: </b> [email-masked]<br>
		<b>Bot: </b> Please enter your number<br>
		<b>Customer: </b> +966537955274<br>
		<b>Bot: </b> Please wait while we transfer you to an agent<br>
		<b>Agent: </b> Hi, Thank you for contacting us. My name is Manish, How may I help you?<br>
		<b>Agent: </b> Hi, I'm not getting a response from you. Are we still connected?<br>
		<b>Customer: </b> I ordered two sets of ‘Junior Solid T-shirt and Plush Detail Dungarees Sets. Shipment received a short while ago. It contains only T-shirts. Dungarees ar missng.<br>
		<b>Agent: </b> please allow us few mins so that we can check the details for you.<br>
		<b>Agent: </b> thank you for your patience.<br>
		<b>Agent: </b> we request you to please share the images of the item you had received.<br>
		<b>Customer: </b> <a href="https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/58a928d1d5cc1abcf72e54b91094dceedd808af5/92e8aa5c886d9c77f30ca0cf084af80f2a007370/06895ed93551803724b70d84204a607c9c0246d9" rel="noreferrer">IMAGE</a><br>
		<b>Agent: </b> thank you for shriang the images.<br>
		<b>Agent: </b> We apologise for the inconvenience caused to you.<br>
		<b>Agent: </b> please note that we can arrange a return and a refund for the above items<br>
		<b>Customer: </b> I will appreciate that.<br>
		<b>Agent: </b> Please confirm if you want to return both the quantity.<br>
		<b>Customer: </b> Yes.<br>
		<b>Agent: </b> thank you for your patience.<br>
		<b>Agent: </b> Please note that we have raise a return request upon your request.<br>
		<b>Agent: </b> your return tracking id - SD000734188<br>
		<b>Agent: </b> You can track it here <a href="https://tracking.shipadelivery.com/?bc=SD000734188" rel="noreferrer">https://tracking.shipadelivery.com/?bc=SD000734188</a><br>
		<b>Customer: </b> OK. What I am supposed to do now?<br>
		<b>Agent: </b> Please note that below are the return process.<br>
		<b>Agent: </b> Here's how long it will take:<br>
		<br>
		1. 3 - 5 business days to receive your returned items.<br>
		2. 2 business days to perform a quality check and issue a refund.<br>
		3. Your bank or card issuer may take an additional 2-15 business days to process the transaction.<br>
		<b>Customer: </b> I can understand that. Shall terminate the chat now?<br>
		<b>Agent: </b> Please don't worry<br>
		<b>Agent: </b> we will close the chat from our end.<br>
		<b>Agent: </b> pelase let us know if you have any other query.<br>
		<b>Customer: </b> Thank you. I have no other question.<br>
		<b>Agent: </b> It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.<br>
		<b>Bot: </b> Rate our Customer Service Agent<br>
		<i>[Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ]</i><br>
		<b>Customer: </b> /startOver<br>
		<b>Bot: </b> Oops! Couldn't get that, am a new bot in town and learning with time.<br>
		You can try rephrasing your question.<br>
		<b>Bot: </b> Hi I Have A Complaint About An Order That Has Two Items Missing ,what do you need help with?<br>
		<b>Customer: </b> When will I get my refund?<br>
		<b>Bot: </b> Please choose your location<br>
		<b>Customer: </b> Saudi Arabia<br>
		<b>Bot: </b> </span></span></span>

		<div><span class="separator"><span class="separator"><span class="separator"><strong>Did you return your order?</strong> We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div>
<br>
		<span class="separator"><span class="separator"><span class="separator"><strong>Paid by card</strong> - card issuer may take an additional 2-15 business days to process the transaction.</span></span></span>
</div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div><span class="separator"><span class="separator"><span class="separator"><strong>Paid by PayPal</strong> - may take an additional 4-15 business days to process the transaction.</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div><span class="separator"><span class="separator"><span class="separator"><strong>Paid by SADAD or cash</strong> - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div>
<br>
		<span class="separator"><span class="separator"><span class="separator"><strong>Canceled your order?</strong> Your refund will depend on your payment method.</span></span></span>
</div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div>
<br>
		<span class="separator"><span class="separator"><span class="separator"><strong>Paid by card</strong> - card issuer may take an additional 2-15 business days to process the transaction.</span></span></span>
</div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div><span class="separator"><span class="separator"><span class="separator"><strong>Paid by PayPal</strong> - may take an additional 4-15 business days to process the transaction.</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div><span class="separator"><span class="separator"><span class="separator"><strong>Paid by SADAD</strong> - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days. </span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div>
<br>
		<span class="separator"><span class="separator"><span class="separator">For more details, go to <strong>Returns Process</strong> and <strong>Returns Policy</strong> under <a href="https://helpsa.centrepointstores.com/en/support/home" rel="noreferrer" target="_blank">Help Centre</a>.</span></span></span>
</div>
		<br>
		<span class="separator"><span class="separator"><span class="separator"><b>Bot: </b> Was I able to resolve your query?<br>
		<b>Customer: </b> No<br>
		<b>Bot: </b> Would you like to still talk to one of our agent?<br>
		<b>Customer: </b> Yes<br>
		<b>Bot: </b> Please wait while we transfer you to an agent<br>
		<b>Agent: </b> Hi, Thank you for contacting us.my name is Yahya, How may I help you?<br>
		<b>Agent: </b> Are you still with us???<br>
		<b>Agent: </b> As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.<br>
		<b>Bot: </b> Rate our Customer Service Agent<br>
		<b>Customer: </b> /startOver<br>
		<b>Bot: </b> Oops! Couldn't get that, am a new bot in town and learning with time.<br>
		You can try rephrasing your question.<br>
		<b>Bot: </b> Hi I Have A Complaint About An Order That Has Two Items Missing ,what do you need help with?<br>
		<b>Customer: </b> When will I get my refund?<br>
		<b>Bot: </b> Please choose your location<br>
		<b>Customer: </b> Saudi Arabia<br>
		<b>Bot: </b> </span></span></span>

		<div><span class="separator"><span class="separator"><span class="separator"><strong>Did you return your order?</strong> We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div>
<br>
		<span class="separator"><span class="separator"><span class="separator"><strong>Paid by card</strong> - card issuer may take an additional 2-15 business days to process the transaction.</span></span></span>
</div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div><span class="separator"><span class="separator"><span class="separator"><strong>Paid by PayPal</strong> - may take an additional 4-15 business days to process the transaction.</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div><span class="separator"><span class="separator"><span class="separator"><strong>Paid by SADAD or cash</strong> - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div>
<br>
		<span class="separator"><span class="separator"><span class="separator"><strong>Canceled your order?</strong> Your refund will depend on your payment method.</span></span></span>
</div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div>
<br>
		<span class="separator"><span class="separator"><span class="separator"><strong>Paid by card</strong> - card issuer may take an additional 2-15 business days to process the transaction.</span></span></span>
</div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div><span class="separator"><span class="separator"><span class="separator"><strong>Paid by PayPal</strong> - may take an additional 4-15 business days to process the transaction.</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div><span class="separator"><span class="separator"><span class="separator"><strong>Paid by SADAD</strong> - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days. </span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div>
<br>
		<span class="separator"><span class="separator"><span class="separator">For more details, go to <strong>Returns Process</strong> and <strong>Returns Policy</strong> under <a href="https://helpsa.centrepointstores.com/en/support/home" rel="noreferrer" target="_blank">Help Centre</a>.</span></span></span>
</div>
		<br>
		<span class="separator"><span class="separator"><span class="separator"><b>Bot: </b> Was I able to resolve your query?<br>
		<b>Customer: </b> No<br>
		<b>Bot: </b> Would you like to still talk to one of our agent?<br>
		<b>Customer: </b> Yes</span></span></span>

		<div> </div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>
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		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator"><span class="separator">01:54 PM, 23rd Jan</span></span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator"><span class="separator">i have a complaint about an order that has two items missing</span></span></span></div>

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		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/I.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><span class="separator">My return tracking order is SD000734188</span></span></span></div>
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		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator"><span class="separator">01:55 PM, 23rd Jan</span></span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator"><span class="separator">Yahya</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><span class="separator">Hi, Thank you for contacting us.my name is Yahya, How may I help you?</span></span></span></div>
		</div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator"><span class="separator">01:56 PM, 23rd Jan</span></span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator"><span class="separator">Yahya</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><span class="separator">May I request you to please stay on-hold while I retrieve the information.</span></span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator"><span class="separator">01:56 PM, 23rd Jan</span></span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator"><span class="separator">i have a complaint about an order that has two items missing</span></span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/I.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><span class="separator">I have a retrun tracking order # for whiv</span></span></span></div>
		</div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator"><span class="separator">01:57 PM, 23rd Jan</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>
</td>
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		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator"><span class="separator">i have a complaint about an order that has two items missing</span></span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/I.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><span class="separator">for which no action has yet been taken.</span></span></span></div>
		</div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator"><span class="separator">01:57 PM, 23rd Jan</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>
</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator"><span class="separator">Yahya</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><span class="separator">Please accept our apologise for inconvenience caused.</span></span></span></div>
		</div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator"><span class="separator">01:57 PM, 23rd Jan</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator"><span class="separator">Yahya</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><span class="separator">We would like to inform you that we will contact the concern team to do the needful as soon as possible</span></span></span></div>
		</div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator"><span class="separator">01:57 PM, 23rd Jan</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>
</div>
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		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator"><span class="separator">Yahya</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><span class="separator">do you have any other query ???</span></span></span></div>
		</div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator"><span class="separator">01:58 PM, 23rd Jan</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>
</div>
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		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator"><span class="separator">i have a complaint about an order that has two items missing</span></span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/I.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><span class="separator">I mage a telephonic request about a week ago and I received the same reply. But no one turned up.</span></span></span></div>
		</div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator"><span class="separator">01:58 PM, 23rd Jan</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>
</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator"><span class="separator">Yahya</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><span class="separator">please give me some time will escalate your concern to the relevant team<br>
		and will get back to you on email</span></span></span></div>
		</div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator"><span class="separator">02:00 PM, 23rd Jan</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator"><span class="separator">i have a complaint about an order that has two items missing</span></span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/I.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><span class="separator">Thank you.</span></span></span></div>
		</div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator"><span class="separator">02:01 PM, 23rd Jan</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>
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		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator"><span class="separator">Yahya</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ab28497ffc8c4b32ed362d9b2bf85fa9c2e23ecee212986a977df627828ce09f/img_1608026685548.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><span class="separator">have a great day</span></span></span></div>
		</div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator"><span class="separator">02:02 PM, 23rd Jan</span></span></span></div>
		<span class="separator"><span class="separator"><span class="separator"> </span></span></span>
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		<td style="text-align:center"><span class="separator"><span class="separator"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/429147300874546" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></span></span></td>
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