Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 05 Feb 2021 12:07:54 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           03:55 PM, 05th Feb                   Bot                   Hi again!           03:55 PM, 05th Feb                     User                    i have ordered from your website and they bring i wrong order           03:55 PM, 05th Feb                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           03:55 PM, 05th Feb                     User                    i have ordered from your website and they bring i wrong order           03:55 PM, 05th Feb                     User                    order number 4532591983           03:56 PM, 05th Feb                     User                    instead of 4 black t-shirt they bring for me cut shirt           03:56 PM, 05th Feb                     User                    ??           03:58 PM, 0
 5th Feb                   Yahya                   Please accept our apologise for inconvenience caused.           03:59 PM, 05th Feb                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           04:00 PM, 05th Feb                     User                    ok           04:00 PM, 05th Feb                   Yahya                   We would like to inform you that as we can see that your order was 4 black half selves  t-shirt           04:01 PM, 05th Feb                     User                    yes           04:02 PM, 05th Feb                     User                    they bring for my cut           04:02 PM, 05th Feb                     User                    without selves           04:03 PM, 05th Feb                   Yahya                   We would like to inform you that we will create a return request for the item           04:03 PM, 05th Feb                     User                    ok           04:04 PM,
  05th Feb                     User                    i can exchange ?           04:04 PM, 05th Feb                   Yahya                   We would like to inform you that we created the return request and the courier team will contact you for collection           04:05 PM, 05th Feb                     User                    ok           04:05 PM, 05th Feb                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:07 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2059756