Subject: Ticket Assigned - Conversation with Tapping Fire
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 05 Feb 2021 08:42:20 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Tapping Fire Tapping Fire                    Hello           12:29 PM, 05th Feb                   Bot                   أهلا مرة أخرى!           12:29 PM, 05th Feb                     Tapping Fire                    Please help me to change my item           12:29 PM, 05th Feb                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           12:29 PM, 05th Feb                     Tapping Fire                             12:30 PM, 05th Feb                   Yahya                   Could you please share your order id so that I can assist you further.           12:30 PM, 05th Feb                     Tapping Fire                    Yes i need some help           12:30 PM, 05th Feb                     Tapping Fire                    9629114715           12:31 PM, 05th Feb                     Tapping Fire                    One of the back           12:31 PM, 05th Feb                     Tapping Fire                    The strap is peeling off           12:31 PM, 05th Feb                     Tapping Fire                    See this picturw           12:31 PM, 05th Feb                     Tapping Fire                             12:31 PM, 05th Feb                   Yahya                   Please accept our apologise for inconvenience caused.           12:34 PM, 05th Feb                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           12:34 PM, 05th Feb                   Yahya                   Please accept our apologise for inconvenience caused.           12:36 PM, 05th Feb                   Yahya                   We would like to inform you that we have created a return request for the item and the courier team will contact you for collection soon           12:38 PM, 05th Feb                     Tapping Fire                    I just to ask if they replace it new???           12:38 PM, 05th Feb                     Tapping Fire                    unfornutely its for my fren and she in quarantine           12:38 PM, 05th Feb                     Tapping Fire                    should after 14days of her quarantine??           12:39 PM, 05th Feb                   Yahya                   Please accept our apologise for inconvenience caused. we would like to inform you that we are really sorry we can not provide a delivery for same order           12:40 PM, 05th Feb                   Yahya                   do you have any other query  could i assist you with???           12:41 PM, 05th Feb                   Yahya                   Are you still with us???           12:42 PM, 05th Feb                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:42 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2059129