Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 12:52:43 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello I returned an iteam worth item worth 250 Aed when will I receive an refund?           04:34 PM, 04th Feb                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           04:35 PM, 04th Feb                     User                    Can you please process a refund as soon as possible?           04:36 PM, 04th Feb                     User                    The return item was already collected           04:37 PM, 04th Feb                     User                    i want it as an account credit           04:37 PM, 04th Feb                   Yahya                   Please accept our apologise for inconvenience caused.           04:41 PM, 04th Feb                   Yahya                   Could you please share your order id so that I can assist 
 you further.           04:41 PM, 04th Feb                     User                    1000495013           04:42 PM, 04th Feb                     User                    Order number 9632442898           04:42 PM, 04th Feb                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           04:45 PM, 04th Feb                     User                    Okay           04:45 PM, 04th Feb                   Yahya                   We would like to inform you that as we can see that the item still with the courier team and when it deliver to us the concern team will initiate the refund to  your bank ACCOUNT           04:47 PM, 04th Feb                     User                    Okay I want store credit           04:47 PM, 04th Feb                     User                    please give me store credit i dont want in my account           04:48 PM, 04th Feb                   Yahya                   please give me some time will esc
 alate your concern to the relevant team and will get back to you on email           04:49 PM, 04th Feb                     User                    Sure thankyou           04:50 PM, 04th Feb                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:52 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2056783