Subject: Ticket Assigned - Conversation with Popping Game
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 10:07:11 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Popping Game Popping Game                    Hello           01:47 PM, 04th Feb                   Bot                   أهلا مرة أخرى!           01:47 PM, 04th Feb                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           01:48 PM, 04th Feb                     Popping Game                    The item i ordered is damaged, can i  exchange it if i go to a shop?           01:48 PM, 04th Feb                     Popping Game                    The order number is LM4532674381           01:50 PM, 04th Feb                   Yahya                   Please accept our apologise for inconvenience caused.           01:50 PM, 04th Feb                   Yahya                   kindly provide us pic for the damage item           01:50 PM, 04th Feb                   Yahya                   Are you still with us???           01:52 PM, 04th Feb                     Popping Game                    Yes           01:52 PM, 04th Feb                     Popping Game                    Im trying to take a picture           01:52 PM, 04th Feb                     Popping Game                    and it wont send           01:52 PM, 04th Feb                     Popping Game                    All i want to know is, if i can exchange it with the same slippers if i go to a shop?           01:53 PM, 04th Feb                   Yahya                   Please accept our apologise for inconvenience caused.           01:54 PM, 04th Feb                   Yahya                   We would like to inform you that there is no exchange but you can return the times           01:55 PM, 04th Feb                   Yahya                   items           01:55 PM, 04th Feb                     Popping Game                    Why cant i exchange it?           01:55 PM, 04th Feb                     Popping Game                    i just want the same item but i want to take the one which is not damaged           01:56 PM, 04th Feb                   Yahya                   Please accept our apologise for inconvenience caused.           01:59 PM, 04th Feb                   Yahya                   you can apply for new item           01:59 PM, 04th Feb                     Popping Game                    How can i do that?           01:59 PM, 04th Feb                   Yahya                   the damage item the courier team will contact you for collection and the amount will return to your account           02:00 PM, 04th Feb                   Yahya                   kindly provide us the full name of the damage item           02:00 PM, 04th Feb                     Popping Game                    Can they just give me the same item but not damaged?           02:01 PM, 04th Feb                     Popping Game                    I dont need a reimbursement           02:01 PM, 04th Feb                   Yahya                   Please accept our apologise for inconvenience caused. we can not provide 2 delivery for one order           02:04 PM, 04th Feb                   Yahya                   Are you still with us???           02:06 PM, 04th Feb                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:07 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2055955