Subject: New Reply Received - Re: You haven't collected order number 6268679816
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 09:52:02 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  The customer has responded to the ticket.  Re: You haven't collected order number 6268679816  Ticket comment <div dir="auto">Oh okay, <div dir="auto">I can understand.</div>
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<div dir="auto">Thanks for the great service.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Feb 4, 2021, 11:59 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Sana,<br><br>Thank you for shopping with us.<br><br>
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<div dir="ltr"><div dir="ltr">We apologize for the inconvenience caused.<br><br>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br><br>As per the policy, (Maybelline New York Color Sensational Vivid Matte Liquid) and (Maybelline New York Stay Matte Ink Liquid Lip Colour) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br><br>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer.<br><br>We thank you for your understanding and cooperation.<br><br>Your friends,<br>The Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2051159