Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 09:50:14 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           01:32 PM, 04th Feb                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           01:32 PM, 04th Feb                     User                    I want to exchange my order           01:33 PM, 04th Feb                     User                    How can I do           01:33 PM, 04th Feb                   Yahya                   Please accept our apologise for inconvenience caused.           01:33 PM, 04th Feb                   Yahya                   Could you please share your order id so that I can assist you further.           01:33 PM, 04th Feb                     User                    Ok           01:34 PM, 04th Feb                     User                    lm 4533077241           01:34 PM, 04th Feb                   Yahya     
               May I request you to please stay on-hold while I retrieve the information.           01:35 PM, 04th Feb                     User                    Ok           01:35 PM, 04th Feb                   Yahya                   We would like to inform you that there is no exchange nowadays but you can return the item           01:36 PM, 04th Feb                     User                    Why           01:36 PM, 04th Feb                     User                    May I know the reason           01:37 PM, 04th Feb                     User                    ??           01:38 PM, 04th Feb                   Yahya                   this is the policy of BABYSHOP           01:40 PM, 04th Feb                   Yahya                   do you have any other query ???           01:40 PM, 04th Feb                     User                    But how I return           01:40 PM, 04th Feb                   Yahya                   you can apply return request online or return it to near
 est store           01:43 PM, 04th Feb                     User                    Ok           01:45 PM, 04th Feb                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:47 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2055861