Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 09:26:49 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           01:14 PM, 04th Feb                   Bot                   Hi again!           01:14 PM, 04th Feb                     User                    My order number is 2000882021           01:14 PM, 04th Feb                     User                    I want to exchange an item in it           01:15 PM, 04th Feb                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           01:15 PM, 04th Feb                     User                    Hello Yahya           01:15 PM, 04th Feb                     User                    I placed an order           01:15 PM, 04th Feb                     User                    Through max fashion Egypt           01:15 PM, 04th Feb                     User                    The order number is           01:16
  PM, 04th Feb                   Yahya                   We would like to inform you that we are really sorry there is no exchange in this time but you can return the items           01:16 PM, 04th Feb                     User                    2000882021           01:16 PM, 04th Feb                     User                    Okay           01:16 PM, 04th Feb                     User                    I want to return 1 item           01:16 PM, 04th Feb                     User                    Does the order show to you ?           01:16 PM, 04th Feb                     User                    If yess I want to return the gray pants           01:16 PM, 04th Feb                     User                    Hello           01:18 PM, 04th Feb                     User                    Hello ?!           01:19 PM, 04th Feb                   Yahya                   Please accept our apologise for inconvenience caused.           01:20 PM, 04th Feb                   Yahya             
       kindly provide us the name of the item           01:20 PM, 04th Feb                     User                    If the order shows to you .there are 2 pants..one black and one gray ..I want to return the gray one           01:21 PM, 04th Feb                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           01:22 PM, 04th Feb                     User                    Okay           01:22 PM, 04th Feb                   Yahya                   We would like to inform you that the return request  placed successfully           01:24 PM, 04th Feb                   Yahya                   do you have any other query ???           01:24 PM, 04th Feb                     User                    No thanks           01:24 PM, 04th Feb                     User                    Will I receive any confirmation on my email           01:24 PM, 04th Feb                     User                    Something that proves I requested 
 a refund           01:24 PM, 04th Feb                     User                    Just received it           01:25 PM, 04th Feb                     User                    Thanks           01:25 PM, 04th Feb                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:26 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2055747