Subject: New Reply Received - Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 08:00:40 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div dir="ltr">Are you telling about the order <span style="font-family:Helvetica,Arial,sans-serif;font-size:15px"><a href="https://www.babyshopstores.com/ae/en/my-account/order/9633205286?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_confirmation_AE_en" target="_blank" style="color:rgb(0,185,229);text-decoration-line:none" rel="noreferrer">9633205286</a><font color="#000000"> which I placed just now. See this is the third time I am placing my order, first two times from mobile app and this time through website. I don't understand what is your issue?????????????????</font></span><div><span style="font-family:Helvetica,Arial,sans-serif;font-size:15px"><font color="#ff0000" style="background-color:rgb(255,255,0)"> <b style="">If this order is also not processing I don't want to shop any more and waste my time.please refund my 12.45 * 3 = 37.35 to my credit card asap</b></font></span></div>
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<div>On Thu, Feb 4, 2021 at 11:54 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">​Hi Lifas,<br><br>Thank you for contacting us.<br><br>I see that you’ve been expecting a delivery for your order. Unfortunately the order has been canceled due to a glitch in the system. I am sorry, but this is not typical of the experience we offer, and we understand the inconvenience this has caused.<br><br>The amount you paid online of AED12.45 will be refunded back to your original payment method within 7 - 14 working days based on your bank’s processing time.<br><br>I would request you to please place your order on our website again.<br><br><br>Your friends,<br>The Support Team<br><br><br>
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif;color:rgb(23,54,93)'> </span><div><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif;color:rgb(7,55,99);background-image:initial;background-repeat:initial'>Thanks &amp; Regards<br>LIFAS P K </span></div>
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<span lang="EN-US" style='font-size:9pt;font-family:"Times New Roman",serif;color:rgb(7,55,99);background-image:initial;background-repeat:initial'>Email : <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span><span lang="EN-US" style='font-size:9pt;font-family:"Times New Roman",serif;color:rgb(23,54,93);background-image:initial;background-repeat:initial'> | </span><span lang="EN-US" style='font-size:9pt;font-family:"Times New Roman",serif;color:rgb(7,55,99);background-image:initial;background-repeat:initial'>Mobile : +971555883223</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2046859