Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 03 Feb 2021 13:03:15 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi I received a text regarding with my order no. 9632983945 that it was not process, how come I paid the first installment already by Tabby           04:49 PM, 03rd Feb                     User                    hello any answer?           04:50 PM, 03rd Feb                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           04:52 PM, 03rd Feb                     User                    hi I received a text regarding with my order no. 9632983945 that it was not process, how come I paid the first installment already by Tabby           04:52 PM, 03rd Feb                     User                    what is the issue?           04:54 PM, 03rd Feb                     User                    amount already deducted from my card           04:54 PM, 03rd Feb   
                 Yahya                   Please accept our apologise for inconvenience caused.           04:54 PM, 03rd Feb                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           04:54 PM, 03rd Feb                     User                    sure           04:54 PM, 03rd Feb                   Yahya                   We would like to inform you that as we can see that your order has been placed successfully and the order placed by other order number 9632983968           04:55 PM, 03rd Feb                     User                    then why message it was not processed?           04:56 PM, 03rd Feb                     User                    When will be the delivery of my order?           04:58 PM, 03rd Feb                   Yahya                   We would like to inform you that there was technical issue in the gate payment           04:58 PM, 03rd Feb                   Yahya                   it will deliver w
 ithin 2-3 days           04:59 PM, 03rd Feb                     User                    okay then, thank you for assisting me.           04:59 PM, 03rd Feb                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:00 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2052812