Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 03 Feb 2021 12:14:09 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           03:51 PM, 03rd Feb                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           03:52 PM, 03rd Feb                     User                    we actually orderd a sofa set and it was delivered yesterday           03:53 PM, 03rd Feb                     User                    when we try to put in to our living room it is not fitting in           03:53 PM, 03rd Feb                     User                    we want to exchange the 3 peice set with 2 piece .this based on the return policy of Home Centre           03:54 PM, 03rd Feb                     User                    can you please help me in getting the contact number for customer care or the Managers number to meet           03:54 PM, 03rd Feb                   Yahya        
            Please accept our apologise for inconvenience caused.           03:56 PM, 03rd Feb                   Yahya                   we are truly sorry for that ,We would like to inform you that WWD items are unreturnable and unchangable aslo           03:58 PM, 03rd Feb                     User                    this is a set which was ready made           03:58 PM, 03rd Feb                     User                    delivered yesterday and i am taking another 2 set           03:59 PM, 03rd Feb                     User                    customers should be given priority           03:59 PM, 03rd Feb                     User                    WWD means           04:00 PM, 03rd Feb                     User                    i want to meet the person in charge for this what time i can meet him to explain our difficulty           04:00 PM, 03rd Feb                   Yahya                   Please accept our apologise for inconvenience caused.           04:02 PM, 03rd Feb       
             Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           04:02 PM, 03rd Feb                     User                    [email-masked]           04:03 PM, 03rd Feb                     User                    please respond to this email ID           04:04 PM, 03rd Feb                     User                    f you are not satisfied with your purchase for any reason, you can always opt for an exchange or refund within 14 days; provided the product is unused and returned in its original condition. Unfortunately no unwrapped beddings will be accepted. Do remember to bring along your original payment receipt as well, so we can track your purchase.           04:04 PM, 03rd Feb                     User                    your refund policy clearly sayse assembled products mine is just a sofa set delivered yesterday night           04:04 PM, 03rd Feb                     User     
                please help us in getting an exchange for the same           04:04 PM, 03rd Feb                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           04:06 PM, 03rd Feb                   Yahya                   do you have any other query coul i assist you with ???           04:06 PM, 03rd Feb                   Yahya                   Are you still with us???           04:08 PM, 03rd Feb                     User                    yes i am           04:08 PM, 03rd Feb                     User                    I would like to get a name of contact to whom i can meet nd talk today at Al rai home center office           04:09 PM, 03rd Feb                     User                    if you can help on that would be great           04:10 PM, 03rd Feb                   Yahya                   18-00-871           04:11 PM, 03rd Feb                   Yahya                   support@centrep
 ointstores.com           04:11 PM, 03rd Feb                   Yahya                   kindly contact the concern team through this no or mail           04:12 PM, 03rd Feb                   Yahya                   Are you still with us???           04:13 PM, 03rd Feb                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:13 PM, 03rd Feb                     User                    ok you close this chat           04:14 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2052565