Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 02 Feb 2021 10:26:12 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    yes i tried clearing the cache           02:04 PM, 02nd Feb                     User                    nothing has changed           02:04 PM, 02nd Feb                     User                    MR.shoaib           02:04 PM, 02nd Feb                     User                    ??           02:04 PM, 02nd Feb                     User                             02:06 PM, 02nd Feb                     User                             02:06 PM, 02nd Feb                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           02:07 PM, 02nd Feb                     User                    how many people are going to message how may i help you           02:09 PM, 02nd Feb                     User                    instead of actually helping           02:09 PM, 
 02nd Feb                     User                    i am not able to check out           02:09 PM, 02nd Feb                     User                    every time i press checkout           02:09 PM, 02nd Feb                     User                    the page doesnt load           02:09 PM, 02nd Feb                     User                    i already cleared my cookies and cache           02:10 PM, 02nd Feb                   Yahya                   Please delete the application, restart the device, then install the application again, and if the same problem recurs, please contact us again           02:12 PM, 02nd Feb                   Yahya                   Are you still with us???           02:13 PM, 02nd Feb                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:13 PM, 02nd Feb                     User                    i am u
 sing web broser           02:13 PM, 02nd Feb                     User                    and i already did that           02:14 PM, 02nd Feb                     User                    and clearing the cache           02:14 PM, 02nd Feb                     User                    and doing it           02:14 PM, 02nd Feb                     User                    nothing is working           02:14 PM, 02nd Feb                     User                    Are you even reading what i typed ??           02:14 PM, 02nd Feb                     User                    and do you even want to help ir just close the chat ?           02:14 PM, 02nd Feb                   Yahya                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you And we will contact youthrough you mail.           02:14 PM, 02nd Feb                   Yahya                   kindly provide us your mail           02:15 PM, 02nd Feb    
                  User                    yeah thankyou for being absolutely not helpful           02:15 PM, 02nd Feb                     User                    [email-masked]           02:15 PM, 02nd Feb                   Yahya                   Please accept our apologise for inconvenience caused.           02:15 PM, 02nd Feb                     User                    dont even know if you guys come to work or just send automated message           02:15 PM, 02nd Feb                     User                    and close it           02:15 PM, 02nd Feb                     User                    this is the 2nd perosn just messaging and not helping           02:15 PM, 02nd Feb                   Yahya                   we would like to inform you that kindly provide us some time to get in touch with the concern tema to do the needful           02:17 PM, 02nd Feb                     User                    finally some response           02:17 PM, 02nd Feb                 
     User                    that is legit           02:17 PM, 02nd Feb                   Yahya                   do you have any query could i assist you with??           02:18 PM, 02nd Feb                     User                    yes           02:18 PM, 02nd Feb                     User                    i need to make order           02:18 PM, 02nd Feb                     User                    if you can check the itmes in my basket           02:19 PM, 02nd Feb                     User                    are available or not           02:19 PM, 02nd Feb                     User                    coz when i selected them - it did not say out of stock or low stock           02:19 PM, 02nd Feb                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           02:19 PM, 02nd Feb                     User                    but when i check out as guest it is saying unavailable           02:19 PM, 02nd Feb               
       User                    okay           02:19 PM, 02nd Feb                   Yahya                   As we can check, last order was on 11/1/20 9:36 PM and there is any other order and we do not have access to your basket           02:22 PM, 02nd Feb                   Yahya                   kindly shut down the deivce and reorder agani           02:22 PM, 02nd Feb                   Yahya                   Are you still with us???           02:23 PM, 02nd Feb                     User                    yes i am           02:23 PM, 02nd Feb                     User                    great           02:23 PM, 02nd Feb                     User                    there are 19 items in the basket and i am not able to check out           02:23 PM, 02nd Feb                     User                    or make any other order           02:23 PM, 02nd Feb                   Yahya                   kindly update your app           02:24 PM, 02nd Feb                   Yahya                
    do you have any other query could i assit you with ???           02:25 PM, 02nd Feb                   Yahya                   Are you still with us???           02:25 PM, 02nd Feb                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:25 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2047799