Subject: Ticket Assigned - Conversation with abdullah malik
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 14:57:32 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdullah malik abdullah malik                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdullah malik Bot:  Hi Abdullah Malik ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Abdullah Malik ,what do you need help with? Customer:  Saudi Arabia Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Abdullah Malik ,what do you need help with? Customer:  /startOver Bot:  Hi Abdullah Malik ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564634227            06:46 PM, 26th Jan                     abdullah malik                    Unlock my card           06:47 PM, 26th Jan                   Yahya                   Hi Abdullah, Thank you for contacting us.my name is Yahya, How may I help you?           06:47 PM, 26th Jan                     abdullah malik                    My shukran card in locked           06:48 PM, 26th Jan                     abdullah malik                    Is           06:48 PM, 26th Jan                     abdullah malik                    Unlock it           06:48 PM, 26th Jan                     abdullah malik                    ?           06:49 PM, 26th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           06:50 PM, 26th Jan                     abdullah malik                    Ok           06:51 PM, 26th Jan                   Yahya                   Thank you for your patience.           06:53 PM, 26th Jan                     abdullah malik                    Yeah           06:53 PM, 26th Jan                     abdullah malik                    Tell me what's the problem           06:54 PM, 26th Jan                     abdullah malik                    ?           06:55 PM, 26th Jan                   Yahya                   I have unblocked the card from our end at this time.           06:55 PM, 26th Jan                   Yahya                   However, we would request you to please get in touch with the Shukran team at this time and get your contact number and email address updated with them. To receive the OTP you're contact number and email address should be matching with your Centrepoint/MAX account.           06:55 PM, 26th Jan                     abdullah malik                    Okay thanks           06:55 PM, 26th Jan                   Yahya                   do you have any other query ???           06:56 PM, 26th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:57 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2023586