Subject: Ticket Assigned - Conversation with فلك
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 14:38:20 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with فلك فلك                    Customer:  Yes Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi فلك ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:17 PM, 26th Jan                     فلك                    Ok           06:18 PM, 26th Jan                     فلك                    I have an issue with my returns request. I cannot receive your emails. I have checked the junk mailbox but I did not see any email from max           06:20 PM, 26th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           06:21 PM, 26th Jan                     فلك                    Hi Yahya           06:22 PM, 26th Jan                     فلك                    I have an issue with my returns request. I cannot receive your emails. I have checked the junk mailbox but I did not see any email from Max           06:22 PM, 26th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           06:22 PM, 26th Jan                     فلك                    One minute please           06:22 PM, 26th Jan                     فلك                    6266776170           06:24 PM, 26th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           06:25 PM, 26th Jan                     فلك                    Absolutely           06:25 PM, 26th Jan                   Yahya                   We would like to inform you that there is  a return request for 2 items and the courier team will contact you soon           06:26 PM, 26th Jan                     فلك                    You mean it will be returned through aramex?           06:26 PM, 26th Jan                     فلك                    I want to return it in store           06:26 PM, 26th Jan                     فلك                    But I did not receive the email for returns           06:27 PM, 26th Jan                   Yahya                   We would like to inform you that if you want ot return the items in the store you have to remove thr online return request           06:29 PM, 26th Jan                     فلك                    Can I return the items in the store using the order number? Or do I need to have an invoice?           06:29 PM, 26th Jan                   Yahya                   order numbr and your ID           06:32 PM, 26th Jan                     فلك                    What ID?           06:32 PM, 26th Jan                     فلك                    6266776170           06:32 PM, 26th Jan                     فلك                    Can you remove the online return request? I want to make the return in store please           06:33 PM, 26th Jan                   Yahya                   yes sure           06:34 PM, 26th Jan                   Yahya                   just a minute           06:34 PM, 26th Jan                     فلك                    Thank you           06:34 PM, 26th Jan                   Yahya                   the return request has been removed you can return the items to the sotre           06:35 PM, 26th Jan                   Yahya                   do you have any other query ???           06:35 PM, 26th Jan                     فلك                    Do I need an invoice?           06:35 PM, 26th Jan                   Yahya                   no need           06:38 PM, 26th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:38 PM, 26th Jan                     فلك                    Ok thank you you too           06:38 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2023502