Subject: Ticket Assigned - Conversation with kerolos
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 14:22:57 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kerolos kerolos                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kerolos Bot:  Hi Kerolos ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8229936305 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96566441847            06:13 PM, 26th Jan             
         kerolos                    I make this order from one week           06:13 PM, 26th Jan                     kerolos                             06:13 PM, 26th Jan                   Yahya                   Hi Kerolos, Thank you for contacting us.my name is Yahya, How may I help you?           06:16 PM, 26th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           06:18 PM, 26th Jan                     kerolos                    I make order from one week and i didn't receive till now           06:18 PM, 26th Jan                   Yahya                   Your Order ID 8229936305  is now ready for collection.  Please ensure that you have an ID card or passport during the pick-up process.           06:18 PM, 26th Jan                     kerolos                    So i can go tomorrow to collect my order           06:19 PM, 26th Jan                   Yahya                   yes you can collect it tomorrow           06:21 PM, 26
 th Jan                   Yahya                   do you have any other query ???           06:21 PM, 26th Jan                     kerolos                    No thanks to you           06:21 PM, 26th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:22 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2023450