Subject: Ticket Assigned - Conversation with riyas
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 14:15:06 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with riyas riyas                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  riyas Bot:  Hi Riyas ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6266318028 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0500240041 Bot:  Please wait while we transfer you to an agent Agent:  Hi Riyas, Thank you for contacting us. This's Mohamed How may I help you? Customer:  Ok Customer:  I ordered few things but by mistake i gave wrong number i guess today they will deliver it Customer:  Before that how can i fix it ? Customer:  I gave my old mobile number which im not using Customer:  My mobile number is 0500240041 Customer:  Please help me to fix this issue Agent:  Could you please share your order number so that I can assist you further? Customer:  6266318028 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Ok Agent:  after we checked we found that your issue is working on it Agent:  THIs the wrong number +966553667870 Customer:  Yes Customer:  My correct number is 0500240041 Agent:  the order has been shipped with shipa courier team by the shipment ID:SD001012036 Agent:  To follow up or arrange a suitable delivery time, please call SHIPA. Here are the contact numbers:  KSA:+966 11874 2999 Customer:  Ok but they have the correct phone number right ? Agent:  Do you have any other questions I can help you with? Customer:  Shipa courier team is having my correct contact number right which is 0500240041 Agent:  we send them the new number you can chck with them. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Riyas ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:03 PM, 26th Jan                   Yahya                   Hi Riyas, Thank you for contacting us.my name is Yahya, How may I help you?           06:05 PM, 26th Jan                     riyas                    Today I received my order           06:05 PM, 26th Jan                     riyas                    But one item was complaint           06:06 PM, 26th Jan                     riyas                    Lee cooper wallet           06:06 PM, 26th Jan                     riyas                    It inside was teared           06:06 PM, 26th Jan                   Yahya                   How may I help you?           06:07 PM, 26th Jan                   Yahya                   Are you still with us???           06:11 PM, 26th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:11 PM, 26th Jan                     riyas                    So what should i do with that           06:11 PM, 26th Jan                     riyas                    One item was complaint so can i return to the store ?           06:11 PM, 26th Jan                     riyas                    Because i order in online           06:12 PM, 26th Jan                   Yahya                   We would like to inform you that you can return the item to the nearset soter           06:12 PM, 26th Jan                   Yahya                   do you have any other query ???           06:14 PM, 26th Jan                   Yahya                   Are you still with us???           06:14 PM, 26th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:14 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2023409