Subject: Ticket Assigned - Conversation with vishnu raveendran
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 14:14:15 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vishnu raveendran vishnu raveendran                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vishnu raveendran Bot:  Hi Vishnu Raveendran ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4531056955 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97431611926 Bot:  Please wait while we transfer you to an agent Agent:  Hi Vishnu, Thank you for contacting us. This's Mohamed How may I help you? Customer:  I don't receive confirmation msg for this order 4531056955 Customer:  In application it's showing placed Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Ok Agent:  After we checked the order was placed and the warehouse will conform the product and ship it soon Agent:  you will receive another sms when the order get shipped . Agent:  Do you have any other questions I can help you with? Customer:  Ok. Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Vishnu Raveendran ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4531056955 Bot:   Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:03 PM, 26th Jan                   Yahya                   Hi Vishnu, Thank you for contacting us.my name is Yahya, How may I help you?           06:05 PM, 26th Jan                     vishnu raveendran                    I don't receive any confirmation msg for my order number 4531056955. After that am give order to another product i get confirmation msg for that order.           06:06 PM, 26th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           06:06 PM, 26th Jan                     vishnu raveendran                    Still 4531056955 showing placed. There is no updates. The other orders are shipped.           06:07 PM, 26th Jan                   Yahya                   kindly provide us your contact number           06:07 PM, 26th Jan                     vishnu raveendran                    Ok           06:07 PM, 26th Jan                     vishnu raveendran                    31611926           06:07 PM, 26th Jan                   Yahya                   31611926           06:10 PM, 26th Jan                   Yahya                   just a munite           06:10 PM, 26th Jan                     vishnu raveendran                    Ok           06:10 PM, 26th Jan                   Yahya                   We would like to inform you that your order has been process           06:11 PM, 26th Jan                   Yahya                   do you have any other query ???           06:11 PM, 26th Jan                     vishnu raveendran                    Now i have received the confirmation msg           06:11 PM, 26th Jan                     vishnu raveendran                    Thanks ?           06:11 PM, 26th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:14 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2023403