Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 12:44:47 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97433960768 Bot:  Please wait while we transfer you to an agent Customer:  ok Customer:  i need to change the size, that's it Agent:  Hi, Thank you for contacting us. my name is Yahya, How may I help you? Agent:  Could you please share your order id so that I can assist you further. Customer:  hi yahya Customer:  i received the item today Customer:  but i need change the size Customer:  could i change it? Customer:  ok Agent:  We would like to inform you that if you want to change the shoe you can visit the nearest store of shoemart and exchange it Customer:  4530416503 Customer:  so i submit the return request Agent:  We would like to inform you that we will remove the online return request to be able to exchamge it in the store Agent:  do you have any other query could i assist you with ??? Agent:  Are you still with us??? Customer:  ok, could you please cancel my return request? Agent:  yes we will cancel it Customer:  ok good Customer:  thanks a lot yahya Customer:  appreciate ❤️ Agent:  have a great day Customer:  u 2 Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:30 PM, 26th Jan                     hi                    ok           04:30 PM, 26th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           04:31 PM, 26th Jan                     hi                    hii           04:31 PM, 26th Jan                     hi                    day before yesterday they came collected the shoe from me           04:32 PM, 26th Jan                     hi                    till now no responding           04:32 PM, 26th Jan                     hi                    4530416503           04:32 PM, 26th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           04:32 PM, 26th Jan                     hi                    this is the order number           04:33 PM, 26th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           04:33 PM, 26th Jan                     hi                    kindly help me           04:33 PM, 26th Jan                     hi                    ok           04:33 PM, 26th Jan                   Yahya                   kindly provide us the tracking number of the return requrst           04:34 PM, 26th Jan                     hi                    this is issue           04:34 PM, 26th Jan                     hi                    there's no no number           04:34 PM, 26th Jan                     hi                    let me check           04:34 PM, 26th Jan                     hi                    i checked the sms just found that number 4530416503           04:36 PM, 26th Jan                     hi                    so what now???           04:37 PM, 26th Jan                     hi                    are you there?           04:40 PM, 26th Jan                   Yahya                   kindly provide us the tracking number of the return requrst           04:40 PM, 26th Jan                     hi                    hello           04:40 PM, 26th Jan                     hi                    4530416503           04:40 PM, 26th Jan                     hi                    ???           04:42 PM, 26th Jan                   Yahya                   We would like to inform you that this is the order number we request you to provide us the tracking number for the retrun request which you returned the item through it           04:43 PM, 26th Jan                   Yahya                   Are you still with us???           04:44 PM, 26th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:44 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2023010