Subject: Ticket Assigned - Conversation with prajith
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 11:56:10 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with prajith prajith                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  prajith Bot:  Hi Prajith ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628682866 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559457579 Bot:  Please wait while we transfer you to an agent Customer:  K Customer:  Hello Customer:  I got a wrong order delivered Customer:  Hello Agent:  Hi  Prajith, Thank you for contacting us. This's Mohamed How may I help you? Customer:  Hi Customer:  I got wrong order delivered through click and collect service Agent:  We apologize for that. Please provide us with a photo of the wrong product you received and the order number Customer:  IMAGE Customer:  9628682866 Agent:  we are apologising for that Customer:  What's the next procedure Agent:  In the meantime, an exchange is not available at www.splash.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return. Agent:  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (splash) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund. Agent:  Do you have any other questions I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Prajith ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9630554445 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:51 PM, 26th Jan                     prajith                    Hi           03:51 PM, 26th Jan                     prajith                    I had placed an order on 23rd and still it hasn't come for collection. May I know why it's getting delayed ?           03:51 PM, 26th Jan                   Yahya                   Hi Prajith Thank you for contacting us.my name is Yahya, How may I help you?           03:53 PM, 26th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           03:54 PM, 26th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           03:54 PM, 26th Jan                   Yahya                   Are you still with us???           03:55 PM, 26th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:55 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2022786