Subject: Ticket Assigned - Conversation with fathima
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 11:26:38 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fathima fathima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fathima Bot:  Hi Fathima ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Pai
 d by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564853239 Bot:  Please wait while we transfer you to an agent Customer:  Call tomorrow Customer:  It's mhl Customer:  My sleeping time Agent:  Hi Fatima, Thank you for contacting us. How may I help you? Agent:  Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of
  any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Fathima ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refu
 nd will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:20 PM, 26th Jan                     fathima                    Ok           03:20 PM, 26th Jan                   Yahya                   Hi Fathima, Thank you for contacting us.my name is Yahya, How may I help you?           03:20 PM, 26th Jan                     fathima                    I have got my refund in my credit           03:21 PM, 26th Jan                     fathima                    How can i transfer
  it to my bank account??           03:21 PM, 26th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           03:21 PM, 26th Jan                     fathima                    I want it to get it transferred to my bank account           03:21 PM, 26th Jan                   Yahya                   We would like to inform you that we are truly sorry we can not transfer the amount from mycredit into bank account           03:22 PM, 26th Jan                     fathima                    Before there was a option of transferring the amount           03:22 PM, 26th Jan                     fathima                    I want it to transfer it to my account           03:23 PM, 26th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           03:23 PM, 26th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. P
 lease feel free to get in touch with us in case of any unanswered query.           03:26 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2022652