Subject: Ticket Assigned - Conversation with nayeem ck
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 09:32:48 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nayeem ck nayeem ck                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  nayeem ck Bot:  Hi Nayeem Ck ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a 
 guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  0588188973            01:23 PM, 26th Jan                     nayeem ck                    helo           01:24 PM, 26th Jan                   Yahya                   Hi Nayeem, Thank you for contacting us.my name is Yahya, How may I help you?           01:24 PM, 26th Jan  
                    nayeem ck                    i buy now one shue  adidas    this very bad stiching an not finishing all things are come out i want return   i           01:25 PM, 26th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           01:26 PM, 26th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           01:27 PM, 26th Jan                     nayeem ck                    LM9630980639           01:27 PM, 26th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           01:28 PM, 26th Jan                     nayeem ck                    ok           01:28 PM, 26th Jan                   Yahya                   We would like to inform you that we created a return request for the item and the courier team will contact you for collection soon           01:30 PM, 26th Jan                   Ya
 hya                   do you have any other query could i assist you with???           01:31 PM, 26th Jan                   Yahya                   Are you still with us???           01:31 PM, 26th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:32 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2022154